Role Description We are looking for enthusiastic, service-minded individuals who enjoy helping others design meaningful travel experiences while working in a flexible remote environment. As a Travel Planning Specialist, you will support clients as they explore vacation ideas, compare travel options, and organize the key details needed to turn their plans into confirmed trips. This role is well suited for individuals who enjoy customer interaction, research-based tasks, and structured planning work. Whether clients are planning beach getaways, cruises, family vacations, or international travel, you'll assist in guiding them through each step of the process while gaining valuable experience in the travel industry. No prior experience in travel is required. Full training, guidance, and ongoing support are provided. What You'll Do - Speak with clients to understand their travel needs, preferences, and budgets - Research destinations, resorts, cruises, and vacation packages - Recommend travel options that align with client goals - Assist in organizing trip components such as lodging, transportation, excursions, and activities - Communicate with clients via email, phone, and digital platforms - Coordinate with travel suppliers to process reservations and confirmations - Maintain accurate and organized records of itineraries and bookings - Provide ongoing support throughout the planning and booking process - Stay updated on travel deals, destination insights, and supplier updates Qualifications - Interest in travel, customer service, hospitality, or sales-related work - Strong written and verbal communication skills - Ability to stay organized and manage multiple tasks - Comfortable working independently in a remote environment - Basic computer and internet navigation skills - Positive, coachable, and willing to learn - Must be at least 18 years old - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved region Benefits - Fully remote work environment - Flexible scheduling options - Structured onboarding and training program - Ongoing mentorship and support - Access to travel supplier partnerships and booking tools - Travel discounts and industry-related perks - Growth opportunities within the organization - Supportive, team-focused culture with room for development

Role Description The Reimbursement Liaison will serve as an expert in reimbursement policies, as well as patient and provider support, to ensure patients have access to Glaukos’ sight-saving technologies. The Reimbursement Liaison works with physician practices (both private and hospital-affiliated institutions) and interacts directly with key management personnel, providers, and staff members to assure patient access to care. - Educates HCPs and their office staff on clinical documentation, securing treatment approvals, patient tracking, claim submission, reconciliation management, patient education, drug inventory, patient copay assistance, and drug acquisition channels. - Helps HCPs understand barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. - Provides education on appropriate and accurate billing and coding practices for Glaukos’ products in line with payer requirements. - Must be organized and detail-oriented with demonstrated teamwork and collaboration abilities. - Manages multiple business initiatives and cross-functional relationships. Qualifications - Bachelor's Degree in related field; MBA or MPH preferred. - 8 plus years of experience working with specialty pharmaceuticals or surgical devices required. - Minimum of 3 years “direct” reimbursement/healthcare policy experience required. - Previous sales, district management, field reimbursement, hospital or practice experience preferred. - Eyecare experience preferred. - Reimbursement experience with physician-administered injectables and/or medical devices, Category III CPT codes and/or miscellaneous J-codes. - Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tri-Care, Commercial and Medicaid plans. - Ability to travel adequately to cover territory, as well as overnight travel (~50%) and attendance at scheduled training and meetings. - Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision. - Demonstrated creativity, situation analysis/problem-solving skills, and analytical skill ability. - Excellent communication skills, including written, verbal, and listening. - Strong presentation and training skills. - Demonstrated leadership and project management skills. - Significant experience working with a Patient Service Center/Hub. - Successful navigation of complex authorization processes for specialty medications, Orphan, or Rare disease. - Educate Healthcare Professionals on the availability of patient support programs such as Co-Pay Assistance and Patient Assistance Programs. Requirements - Responds to HCP questions related to coding, payer policy, and approval protocols. - Offers expertise on navigating copay assistance for appropriate patients enrolled in GPS. - Provides education on navigating the appeals process as well as denied and partially paid claims. - Takes lead in completing Business Reviews and Claims Reviews for practices. - Provides education on specialty pharmacy and buy & bill acquisition options. - Monitors reimbursement trends and engages payer team appropriately when patient access may be jeopardized. - Maintains expertise in regional and national payer landscapes. - Updates customers on policy changes through approved templates and plan approval. - Identifies coverage gaps and computer errors on policy requirements or portal entry challenges. - Manages all forms of communication in a timely and professional fashion. - Demonstrates positive leadership, without authority, to peers, upper management, and other stakeholders. - Successfully completes assigned training. - Consistently demonstrates uncompromised ethics and integrity. Benefits - Generous. - Innovative. - Leadership-driven. - Family-oriented. - Socially responsible.

• Owning the successful delivery of customer projects through launch. Ensuring that projects remain on schedule, achieve key milestones and progress efficiently through the Station A process. • Serving as a trusted advisor to Station A clients, helping them evaluate options, select the right solutions, and successfully execute projects that align with their goals and requirements. • Responding to provider questions and coordinating communication among buyers, providers, and internal stakeholders to maintain project momentum. • Identifying and managing project risks, developing mitigation strategies, and proactively addressing any issues or roadblocks that may arise. • Establishing clear project milestones, tracking progress against timelines, identifying bottlenecks, and proactively driving projects forward to successful completion. • Keeping stakeholders informed about project progress through regular status updates, meetings, and reports. • Identifying opportunities for process improvements and implementing best practices to optimize project delivery. • Thoroughly evaluating and analyzing proposals received from energy providers to ensure compliance with our requirements and guidelines. • Assessing the financial feasibility and potential risks associated with each proposal. • Providing valuable insights and recommendations to enhance the quality and competitiveness of proposals. • Maintaining accurate and organized documentation of all proposals and analysis outcomes.

• Own all aspects of human-guided support and delivery for full student journey for multiple new initiatives from end-to-end • Proactively identify capability gaps within programs and student journeys before they become bottlenecks • Translate portfolio-level insights into strategic recommendations for Program Leadership • Build and sustain a high-performing team by actively investing in individual development • Demonstrate a founder's instinct for operational design • Recruit, negotiate, and manage relationships with external partners • Serve as a connective force internally