• Assist the development team with day-to-day needs such as test validation, task automation, help with deployments, and, of course, hands-on coding.

• Design, develop, and maintain scalable backend services using Java and Spring Boot; • Contribute to the evolution of microservices architecture, ensuring performance, resilience, and maintainability; • Develop and optimize RESTful APIs and integrations across distributed systems; • Improve system observability, monitoring, and logging; • Collaborate with cross-functional teams to deliver scalable solutions aligned with business needs; • Participate in technical discussions, architecture decisions, and continuous improvement initiatives; • Follow engineering best practices, including code quality, testing, and automation; • Contribute to CI/CD pipelines, deployment processes, and cloud-native environments; • Support containerized applications using technologies such as Docker and Kubernetes.

• Craves working in a hands-on system design and architecture environment • Leads by example to make sure time-sensitive projects get done on time and to specifications • Will require deep expertise in payment card processing industry, and experience with event-driven architecture, microservice architecture, cloud technologies and Artificial Intelligence • Influence and collaborate with software developers, product owners, application architects, and customer application experts to create amazing apps • Mentor and influence all levels of the team • Ensure compliance with architecture, security and technology standards set by Synchrony • Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap • Participate in Agile scrums consisting of cross-functional teams • Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews • Ensure application code quality through development, test, and QA • Participate in addressing root cause analyses, incident reports and provide direction in problem resolution • Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes • Provide 24x7 on-call support periodically throughout the year • Identify ways to increase efficiency and improve system performance • Work with third party vendors to develop software and/or integrate their software into the company's products

• Serve as the primary pre-sales technical leader and subject matter expert, guiding technical relationships between clients, sales teams, and core Product/Engineering teams • Lead deep-dive discovery and scoping sessions to assess client needs; create detailed technical design specifications and build rapid-prototype mini-applications to demonstrate platform feasibility • Design, configure, and deliver high-impact platform demonstrations that seamlessly articulate complex technical workflows into clear business narratives for executive stakeholders • Scope, configure, and lead customers through rigorous Proof of Value (PoV) trials with minimal supervision, meticulously managing evaluations against defined success metrics • Provide advanced guidance on Zendesk’s platform architecture, integration capabilities (APIs, webhooks), and cloud ecosystem patterns (AWS and cloud technologies) • Act as a trusted advisor to evaluate existing customer service operations and advise clients on generative AI best practices to optimize efficiency, scale, and long-term customer satisfaction • Translate validated technical solution scoping, dependencies, and architecture requirements directly into Statements of Work (SOW), ensuring a flawless handover to Post-Sales Implementation teams.