• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication across our industry-leading product suite. • Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate. • Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail. • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience. • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Title: Customer Service Representative Location: AZ-Phoenix Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2026 Top Employer in the Supplier Category. Benefits that drive themselves Competitive Pay of $18 / hour! Full Time, Monday-Friday, 9am-6pm (during Daylight Savings, the shift will be adjusted to 10am-7pm) Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more! Employee discount program! Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. Named Top Companies USA for 5 consecutive years since 2022! Overview Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Customer Service Representative! The Customer Service Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls. What you will need - Be a minimum of 18 years of age. - Be familiar with the use of Microsoft Outlook, Excel and SalesPad. - Be able to perform data entry in a computer and extract information on orders and accounts. - Have strong process analysis and improvement skills. - Have ability to multi-task with frequent interruptions. - Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment. - High School Diploma or equivalent education required; some college recommended. - Average computer literacy and experience required. - How you will make an Impact - Be able to process stock orders, quotes, and returns accurately. - Work quickly to provide substitutes for items placed on backorder if requested. - Be able to process Credit Card Authorizations on open orders. - Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts. - Be able to answer the phone with a clear friendly tone. - Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts. - Acknowledge and answer all emails as they arrive. - Participate in Lunch and Learns and all other product knowledge opportunities. - Remain logged into queues during business hours. #INDCS Powered by JazzHR

• Diagnose the customer's situation/problem: Quickly connect via call or Zoom with companies that have requested product cancellation, approaching them in a friendly manner to understand the actual circumstances and the issue that led to the cancellation request; • Solution proposal: After diagnosis, connect the customer's pain points and demonstrate how our solution can boost the results of their digital marketing and sales strategy; • Negotiation: Retention is sometimes effectively a new product/project sale; it may be necessary to renegotiate pricing and contractual terms; • End-to-end process organization: Oversee the customer from the initial cancellation request, support their decision-making process, bring the customer back into the cycle, or conclude their contract journey while maintaining records of interactions, alignments, and qualitative and quantitative information.

• Leads customer support operations for Prior Authorization (PA) services within the state PBM (sPBM) program • Ensures high-quality service delivery, regulatory compliance, and efficient processing of pharmacy benefit requests • Lead and develop customer support teams managing prior authorization workflows and member/provider inquiries • Drive performance across key operational metrics (service levels, quality, turnaround times, productivity) • Oversee escalations and ensure timely resolution of complex PA and pharmacy-related issues • Ensure compliance with state Medicaid requirements, clinical guidelines, and PBM regulations • Partner with clinical, operations, and state stakeholders to improve processes and service delivery