• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel. • Conduct on-site job visits when necessary. • Conducts Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers. • Maintains regular contact with regional managers. • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills. • Maintain a personal and professional development plan. • Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors. • Develop and maintain an appropriate expense budget. • Submit regular activity and expense reports, as appropriate and within specified time requirements. • Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month. • Expense reports are required to be submitted within 15 days of the end of each month will maintain an accurate and updated digital calendar, shared with their manager. • Perform other duties as assigned.

• Working on active construction sites building municipal, industrial and agricultural liquid storage systems. • Operating power tools and equipment to assemble tank systems. • Working with a field crew to coordinate daily tasks and keep projects moving safely and efficiently. • Supporting project timelines through reliable execution, teamwork and strong work ethic.

• Develop and configure client-specific PLM solutions as part of an agile, cross-functional team. • Collaborate with internal stakeholders to plan, design, and develop new PLM features, customizations, and enhancements. • Collaborate with internal stakeholders to interpret requirements and translate them into scalable and maintainable software solutions. • Support the Enterprise Solutions team in activities such as client solution deployment, troubleshooting, and providing technical guidance. • Participate in code reviews and quality assurance (QA) testing to ensure high-quality solutions. • Create and maintain high-quality technical documentation.

• Track and respond to calls for a multi-state nurse triage telephone service, including receiving inbound patient calls and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to accurately document patient interactions within client EHR systems and/or the Call 4 Health platform • Provide clinical assessments based on established protocols and triage patients via telephone or patient portals • Perform administrative and clinical support tasks, including medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care after hospital discharge or surgical procedures • Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation • Assist with inquiries from external agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles • Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management, including diabetes, hypertension, and COPD • Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required • Perform additional duties as assigned to support the healthcare team and enhance patient care delivery