Superior Service...Solid Solutions
Technical Service Advisor
Location
United States
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Technical Service Advisor
Baker Distributing Company
• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel. • Conduct on-site job visits when necessary. • Conducts Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers. • Maintains regular contact with regional managers. • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills. • Maintain a personal and professional development plan. • Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors. • Develop and maintain an appropriate expense budget. • Submit regular activity and expense reports, as appropriate and within specified time requirements. • Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month. • Expense reports are required to be submitted within 15 days of the end of each month will maintain an accurate and updated digital calendar, shared with their manager. • Perform other duties as assigned.
Job Requirements
- High School Diploma or GED required; equivalent experience may be considered.
- Proficiency in Microsoft Office.
- Excellent communication skills, including oral, written, and verbal.
- Ability to effectively multi-task and learn quickly.
- Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups.
- Excellent facilitation skills.
- Customer service mindset with the ability to develop long-term relationships.
- Analytical aptitude with the ability to analyze and interpret data.
- Strong and creative problem-solving skills.
- Ability to work independently and in a team environment.
- Proactively seeks continuous process and service improvements.
- Effective communication skills in English, including speaking, reading, and understanding.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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