Title: Bilingual Claims Care Representative Location: Maryville, TN Job Description: POSITION TITLE: Claims Care Representative JOB STATUS: Full Time/Hourly DEPARTMENT: Claims REPORTS TO: Claims Care Team Lead TRAVEL REQUIRED: None WORK SCHEDULE: Mandatory in-office 4- week training. 3 times a month in-office after training. Pay: The expected hiring range for this position is from $20.39 to $23.99 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. HomeFirst® Agency is a leading insurance agency offering a wide range of insurance products from nationally-known insurance companies to protect your home, property and life. We strive to help customers find the right insurance products to fit their needs at competitive rates. Located in Maryville, Tennessee, we offer homeowners insurance to customers nationwide, and insurance to protect your other property and life in select states. For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers. JOB SUMMARY The Claims Care Representative I provides excellent customer service and support to policyholders to assist in the initial claim setup. This position reports to the Claims Care Team Lead and makes and receives calls from policyholders, providing guidance through the steps of reporting a new claim. The Claims Care Representative I ensures all necessary information is accurately recorded, details are documented, and initial expectations in the claims process are provided, including explaining required documents. JOB FUNCTIONS Administrative - Assists and supports adjusters and management with administrative tasks included but not limited to: - Mailing checks and letters, - Compiling paperwork, - Providing necessary forms required on a claim. - Assists with mailing of new claim paperwork. - Documents receipt of mail, emails, and faxes. - Acquires and uploads declaration page to claim file. - Completes claims reported to third party vendor assigning claims numbers to the files. - Uploads documents received on policyholder’s claims to claim file; notifies assigned adjusters of information received. Customer Service - Serves as the first point of contact for policyholders reporting a new claim. - Sets expectations and next steps to policyholder; explains documentation and other information needed for claim process. - Creates new claim reports by collecting detailed information about a loss and verifying policyholder’s contact information. - Demonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust and maintain a positive customer relationship. - Accurately enters loss information into the claims system and generates a claim number. - Other duties as assigned This job description is not an exhaustive list of all the functions that a team member performs and other duties may be assigned. REQUIREMENTS AND QUALIFICATIONS QUALIFICATIONS: - Education:High School diploma or equivalent - Experience:0-2 years of related experience preferred, but not required. - Must have strong computer skills with ability to navigate Microsoft Office Suite. - Travel as needed. - Ability to communicate effectively and efficiently via phone, email, and person to person. - Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken. - Ability to manage multiple and/or conflicting responsibilities. - Great attention to detail, organizational skills, and time management. - Good sense of urgency and follow up. - Ability to handle stressful situations. - Ability to work in a team environment. - Bilingual in English and Spanish required. Licenses/Certifications: Knowledge, Skills, and Abilities (KSAs): - Must have strong computer skills with ability to navigate Microsoft Office Suite - Claims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plus - Ability to communicate effectively and efficiently via phone, email, and person to person - Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken - Ability to manage multiple and/or conflicting responsibilities - Great attention to detail, organizational skills, and time management - Good sense of urgency and follow up - Ability to handle stressful situations - Ability to work in a team environment - Capable of dealing with changes that can and will occur periodically - Ability to make complex decisions PHYSICAL DEMANDS: - Must be able to remain in a stationary position 75% of the time. - Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. - Will be communicating via phone, Teams, and Zoom. - Must be able to exchange accurate information at all times. - Must be able to identify and assess claim status and determine appropriate process. - Will primarily work in a state-of-the-art indoor temperature controlled, sealed window office environment, while maintaining a hybrid schedule. Here are some more reasons to choose HomeFirst Agency! - Full-time team members have the flexibility to create their own health, dental, and vision benefits package. HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. - As part of HomeFirst’s commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. - At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members. - Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course. Clayton is committed to creating an inclusive workplace. HomeFirst Agency is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. HomeFirst Agency. Where you start a job and gain a career! Business Unit - Homefirst Agency

• Coordinates care by serving as a resource for the member, their family, and their physician. • Ensures access to appropriate care for members with urgent or immediate needs. • Completes comprehensive assessments within their scope of practice. • Collaborates with the member, the PCP, and other members of the care team to implement a plan of care. • Provides education and self-management support based on the member’s unique learning style.

Role Description Munich Re Canada est à la recherche d’un(e) conseiller(ère) principal(e) en tarification bilingue, orienté(e) client, qui apportera un solide jugement technique, de la curiosité et une passion pour la tarification au sein de notre équipe. Ce rôle combine la tarification de production pour nos activités facultatives avec le partenariat client, le mentorat d’équipe et la contribution à des initiatives de modernisation appuyant des résultats cohérents, efficaces et tournés vers l’avenir. Le ou la candidat(e) retenu(e) sera à l’aise d’appliquer son expertise traditionnelle en tarification tout en adoptant de nouveaux outils, sources de données et capacités numériques qui soutiennent notre stratégie en tant que réassureur de premier plan. - Évaluer et tarifer des risques complexes en assurance Vie et Santé facultative en exerçant un jugement rigoureux quant aux risques médicaux, financiers, professionnels, liés aux activités de loisirs, et de sélection des risques, tout en respectant les limites d’autorité établies. - Offrir un soutien réactif et consultatif aux clients en fournissant des justifications claires, des solutions pratiques et une gestion efficace des dossiers afin de renforcer les relations à long terme. - Contribuer aux initiatives de modernisation de la tarification, notamment par l’utilisation efficace des données, de l’automatisation, des moteurs de règles, des preuves numériques et des outils de flux de travail pour améliorer la qualité, la cohérence et l’efficacité. - Encadrer, coacher et soutenir les tarificateurs par la consultation de cas, la cosignature, l’accompagnement technique et le partage des connaissances afin de développer les compétences de l’équipe. - Collaborer avec des équipes multidisciplinaires (médical, réclamations, actuariel, tarification, opérations de réassurance, gestion des risques, conformité et technologie) en tant qu’expert(e) en tarification. - Surveiller les tendances émergentes en matière de risques, l’évolution des sources d’information, les considérations réglementaires et les développements du marché afin de soutenir une sélection des risques éclairée et cohérente. - Appuyer l’amélioration continue en identifiant des opportunités d’optimisation des lignes directrices, des processus, de l’expérience client, des contrôles et du matériel de formation. Qualifications - Baccalauréat (ou expérience équivalente) - Désignations professionnelles de l’industrie (FALU, FLMI) préférées, ou engagement démontré envers le développement professionnel continu - Plus de 5 ans d’expérience en tarification Vie et Santé, incluant des cas complexes et facultatifs; une expérience en maladies graves ou en invalidité est un atout - Bilinguisme français/anglais (oral et écrit) requis - Connaissance approfondie de l’évaluation des risques médicaux, financiers, professionnels et liés aux activités de loisirs, ainsi que des principes d’assurance, des clauses contractuelles et des exigences réglementaires liées à la prise de décision en sélection des risques. - Grande aisance numérique, incluant l’utilisation de plateformes de tarification, de données, d’automatisation, de moteurs de règles, d’outils de flux de travail et de nouvelles sources de preuve - Excellentes capacités d’analyse, de réflexion critique et de jugement, avec aptitude à synthétiser des informations complexes et à formuler des recommandations claires et solides - Solides compétences relationnelles et d’influence, avec capacité à collaborer efficacement avec les clients, les tarificateurs et les parties prenantes - Expérience démontrée en mentorat, coaching ou encadrement technique, avec un engagement envers le partage des connaissances et le développement de l’équipe. Benefits - Un environnement collaboratif stimulant favorisant l’apprentissage continu - Un modèle de travail hybride combinant présence au bureau et télétravail - Un programme de rémunération compétitif incluant une prime annuelle - Des avantages sociaux flexibles (santé et dentaire) entièrement financés par l’employeur, dès le premier jour - Une allocation flexible pour un compte de dépenses santé et/ou bien-être - Participation immédiate à un régime de pension à cotisations déterminées avec contributions de l’employeur - Des congés généreux : vacances, journées personnelles, congés imprévus, jours fériés et fermetures anticipées - Programmes de formation et de développement, y compris accès illimité à LinkedIn Learning, aide à la formation et remboursement des frais professionnels - Programme de bonification des congés de maternité, parental et adoption - Programme de recommandation des employés et plateforme de reconnaissance

• Provide intermediary service between Call Center Supervisor and Call Center Communicators • Support Business Unit Director, Operations Manager, Client Account Manager and Call Center Supervisor in all project business initiatives and objectives • Update training materials and conduct trainings as directed • Investigate inquiries and complaints and handle escalations • Inform Supervisor and Operations Team of all system failures/ slow-downs • Assist with call monitoring; provide timely feedback • Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements • Assist the management team with the compilation of individual monthly program metrics • Disseminate all project information/directives to the team • Lead by example, adhering to corporate compliance and demonstrating the values • Maintain excellent quality and productivity standards for all client projects • Accurately collect information required by individual programs • Complete and accurately document Adverse Events as per client and federal guidelines • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner • Display flexibility within department to maximize utilization