Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
Security Support Specialist
Location
Canada
Posted
1 day ago
Salary
C$106.7K - C$150K / year
Seniority
Mid Level
Job Description
Security Support Specialist
Coalition, Inc.
Role Description In the Senior Security Support Analyst role, your mandate is to assist our policyholders in understanding how to use Coalition’s provided security tools in order to improve their risk posture and reduce the likelihood of a cyber attack and subsequent claim. Our Security Support Center provides world-class support to Coalition's 100,000+ policyholder base. - Help policyholders navigate our security products, tailoring messaging to their technical proficiency. - Explain how to address critical security findings and why addressing those findings reduces risk. - Work closely with product and engineering teams to codify security best practices into underwriting algorithms, rating models, and risk management apps. - Lead team initiatives, handle complex cases and projects, and act as a subject-matter expert (SME). - Demonstrate high throughput in handling case workload alongside your team. Responsibilities - Risk Assessment & Customer Advisory - Independently review and analyze the security posture of insureds and prospective insureds. - Evaluate customer security programs, technologies, controls, and business environments. - Advise technical and non-technical stakeholders on security architecture and cloud security. - Assess and quantify security risk to enable underwriting and project leadership decisions. - Technical Support - Provide technical support for Coalition’s security products via ticketing system and scheduled calls. - Become a Subject Matter Expert on security products and guide users on leveraging product capabilities. - Security Leadership - Participate in the Claims Feedback Loop (CFL) process to identify missing domains and recommend improvements. - Participate in Zero Day Alert Outreach activities to notify policyholders about emerging threats. - Assess and interpret scanning and security finding data for organizations of all sizes. - Identify deficiencies in external scanning data and recommend improvements. - Process, Product, Communication, Leadership, and Culture - Create, maintain, and enhance team documentation, runbooks, and knowledge bases. - Lead team initiatives and projects related to toolset enhancement and process changes. - Represent Coalition as an expert to policyholder security leaders. - Mentor peers and contribute to team and department goals. Qualifications - 4+ years of hands-on security analysis, security engineering, incident response, or related experience. - Demonstrated understanding of the lifecycle of network threats and attack vectors. - Proven ability to assess and quantify security risk for complex organizations. - Experience advising technical stakeholders and tailoring recommendations. - Experience with security support tooling (e.g., vulnerability scanners, SIEM). - Strong interpersonal communication skills, both verbal and written. - Self-motivated and comfortable working in a fast-paced environment. - Bachelor’s degree in Computer Science, Information Security, Engineering, or related field. Bonus Points - Experience with offensive and assessment tools such as Nmap, Nessus, and Metasploit. - Experience securing cloud-based platforms (AWS, Azure, GCP). - Programming or scripting experience (e.g., Python, Go, Bash). - Experience with SCADA / industrial control systems (ICS) networks. - Prior experience in cyber insurance or security consulting for insurers. Compensation As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. - In Alberta, British Columbia & Ontario: $118,600/year up to $150,000/year. - For all other locations: $106,700/year up to $133,425/year. Perks - 100% medical, dental, and vision coverage. - Flexible PTO. - Annual home office stipend and WeWork access. - Mental & physical health wellness programs. - Competitive compensation and opportunity for advancement.
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