• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems. • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. • Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement. • Perform a variety of in-house service activities in the Delaware office as needed. • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate. • Keep accurate records of time, expenses and work performed. • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details. • Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator. • Travel up to approximately 80% (primarily within an assigned territory).

Role Description Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. Quality Assurance Associates (Digital Solutions Team) are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. What you'll get to do: - Work collaboratively with colleagues, exhibiting company values. - Ensure that all communications are handled in a professional, timely, and courteous manner. - Communicate necessary information punctually, accurately, effectively, and report incidents to management. - Welcome change and continuously work to enhance job knowledge while bringing value to role. - Take ownership of your work; follow through until final resolution. - Provide transcriptionist support post-scheduling through job completion. - Conduct quality assessments of transcriptionists' work product. - Prepare and deliver feedback for transcriptionist and reporter review. - Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. - Follow established processes and service-level agreements. - Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. - Work within established production levels for various tasks. - Track and report information as requested. - Provide special task transcription support as assigned and in accordance with business needs. Qualifications - 2+ years transcription experience - 2+ years’ experience in legal field - 1+ year transcription QA experience - 1+ year Scopist experience - Experience editing AI transcriptions is a plus - Experience providing written and in-person feedback - Ability to proofread and edit documents effectively and efficiently. - Able to manage legal transcript content according to standards. - Able to manage simultaneous use of software applications. - Able to provide feedback in an effective and constructive manner. - Proficient in professional use of MS Office applications. - Advanced typing speed of 60+ WPM. - Superior written communication skills. - Advanced English language skills including grammar, punctuation and spelling. - Support-service oriented with strong interpersonal skills. - Dedicated professionalism with the ability to respond promptly and accurately. - Ability to retain details and process work accordingly. - Able to work independently in strict alignment with a team. - Excellent hearing and ability to easily discern details and speakers within audio recordings. Benefits - Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance. - Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more. - Employee equity and referral programs: when we succeed, you succeed! - Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally. - Matched 401(k) to help you save for your future. - Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in. - Earned wage access: get a portion of the wages you earned prior to payday. - Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth. - Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!

Senior Quality Assurance Engineer Location: SC-Columbia Job Description: **Senior Quality Assurance Engineer** **Anywhere** **Type:** Permanent **Category:** Quality Assurance (QA) **Industry:** Technology **Workplace Type:** Remote **Reference ID:** JN -062026-107352 **Date Posted:** 06/08/2026 **Shortcut:** http://careers.eliassen.com/tQ9Js5 + Description + Recommended Jobs **Description:** Remote Our client is seeking a Senior Quality Assurance Engineer to ensure the quality, reliability, and performance of complex, data-intensive systems across historian and performance environments. You will work across the full software lifecycle, collaborate with engineers, and validate functionality, accuracy, and performance at scale. This is a full-time, remote role. _This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis._ Salary: $125,000 - $145,000/ yr. w2 **Responsibilities:** + Own end-to-end quality efforts across features and product areas. + Design and execute test strategies for complex, data-heavy systems. + Validate systems that handle large volumes of data and high-throughput workloads. + Develop and execute test cases for both data accuracy and system performance. + Write and execute SQL queries to validate data integrity and troubleshoot issues. + Partner with engineering teams to identify, reproduce, and resolve defects. + Contribute to improving test frameworks, tools, and overall QA processes. + Participate in design reviews to ensure testability and scalability. + Provide clear, structured feedback during testing cycles. **Experience Requirements:** + 3-5+ years of Quality Assurance or Software Testing experience. + Strong experience testing backend systems or data-driven applications. + Proficiency with SQL and relational databases, including joins and aggregations. + Hands-on experience validating large-scale datasets or high-volume systems. + Experience with one or more programming or scripting languages such as Python, Java, JavaScript, or C++. + Ability to test complex application environments and identify edge cases at scale. + Strong analytical, problem-solving, and communication skills. + Experience working in an agile, collaborative engineering environment. + Focus areas may include historian or data-focused QA and performance or system QA, including load, throughput, latency, and stability testing. + Strong preference for experience with high-throughput or distributed systems, performance testing tools and methodologies, time-series data concepts, and complex SQL for validation and debugging. **_Recruitment Transparency Notice_** **_Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening_** **_and hiring_** **_process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (_** **_noreply@eliassen.com_** **_, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process._** _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:_ _· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc._ _· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group._ _If you have any indication of fraudulent activity, please contact_ _fraud@eliassen.com_ _._ _About Eliassen Group:_ _Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve._ _Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws._ _Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_

Role Description As a Senior Quality Assurance - Lead at Gainwell, you serve as a Quality Assurance (QA) subject matter expert (SME) for the Customer Experience (CX) organization, leveraging deep healthcare operations and quality expertise to provide hands‑on QA support across new and existing programs, projects, and scopes of work. As an individual contributor, you drive execution of QA activities while supporting the achievement of account and operational deliverables. - Support, and as needed perform quality evaluations across all channels (call center and back-office work), completing required and targeted assessments, testing, audits, and retesting (complex and non‑complex) to validate controls, corrective actions, and sustained compliance. - Analyze objective and subjective evidence to assess quality, identify root causes, support training and process improvement feedback loops, and improve performance; serve as escalation support to QA team members and assist leader with unresolved or high‑risk issues. - Provide hands-on support for DDIs, GTGs, and projects as assigned. - Serve as peer coach, mentor, and provide work guidance to QA and Operations team members. - Serve as a subject matter expert and escalation resource for complex quality issues; drive consistency through calibration and standardized evaluation practices (engagement and facilitation). - Partner with leaders and staff to maintain and enhance DLPs, SOPs, and support documentation and collateral to support consistent execution of work. - Collect, analyze, and trend quality and defect metrics; deliver concise written and verbal reporting with actionable insights and recommended solutions for leaders and stakeholders. - Partner cross‑functionally with Operations, Compliance, Legal, and business leaders to support QA initiatives, projects, and external audits while mitigating regulatory and operational risk. Qualifications - 4+ years Quality Assurance subject matter experience (including evaluating, leading calibrations, conducting audit routines, assessment studies, and trend analysis, quality methodology and practices); and a Bachelor's degree or equivalent experience. - Deep healthcare operations expertise, preferably in a Supervisory role/capacity in Medicaid/Medicare in the voice (call center) and non-voice (back-office) area(s). - Strong written and verbal communication skills; hands-on change management planning and execution experience; with demonstrated attention to detail and adaptability to respond to changing business needs. - Excellent organizational and time management skills; skilled at working independently and as part of a team with a proven track record of driving quality improvements. - Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (including Verint and CXOne). Requirements - Fully remote position. - Office Hours - 8a-5p central time. - Opportunity to travel through your work up to 25% of the time. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.