• Call every new referral to document student learning gaps, specific needs, availability, etc. • Immediately update the internal Job Board with student profiles so the matching team has the data needed to source the right tutor • Confirm the tutor and family have exchanged contact info and that a recurring weekly schedule is officially established • Send standardized SMS/Email surveys to parents within 24 hours of the first session to confirm satisfaction and lock in the match • Audit attendance daily to ensure tutors and students are meeting weekly; initiate immediate inquiries with the family if a session is missed • Call families with waning attendance (2+ consecutive missed sessions) to troubleshoot scheduling conflicts or tutor friction • Flag and follow-up tutor change requests to ensure students don't lose momentum during a transition • Compare authorized hours vs. actual hours for every student; call parents of under-utilizing students to encourage session booking and protect contract value • Scrub potential leads through the sales pipeline • Conduct outbound outreach to lost leads or those who previously expressed interest but never started the program • Proactively conduct outreach to lists of students referred from district/program partners • Monitor and respond to all incoming Close tasks and messages to maintain the communication standard • Resolve scheduling, communication, or technical hurdles the moment they arise to prevent session cancellations • Act as the primary point of contact to ensure 100% of family queries and concerns are addressed within the business day. • Execute the scheduled cadence of weekly, bi-weekly, and monthly check-ins with families. • Identify schedule changes or attendance red flags and assign follow-up tasks to the relevant team members. • Update and scrub family-related data in program databases to ensure accuracy. • Verify data accuracy for internal KPIs and external partner/district reporting to ensure billing compliance.

Role Description Join our Clubessential team as Customer Support Specialist I, Accounting to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve. - Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution. - Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments. - Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary. - Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency. - Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing. - Act as a trusted advisor to clients, managing expectations and promoting product adoption. - Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction. - Maintain full product knowledge by engaging in product release information along with any new products or services offered. - Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing. - Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation. Working arrangements: Fully Remote in the United States. You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Qualifications - Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred. - Strong technical proficiency with curiosity and ability to quickly learn new software and technologies. - Solid understanding of financial processes including budgeting, forecasting, and financial reporting. - Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders. - Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. - Process-oriented with a knack for improving and streamlining operations. - Team-oriented with a proactive approach to client support and relationship management. Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.

• Handle up to eight new cases per day across email, phone, chat, and a self-service portal — most issues are transactional and solvable in one or two steps • Take inbound phone calls in English, troubleshoot live, and occasionally jump on a quick video call to see the customer's screen and resolve the issue together • Learn our e-billing application end-to-end; once you've built that product knowledge, you'll be certified to administer the platform directly — a real expansion of responsibility • Log every interaction clearly in Salesforce, keeping case records accurate and easy for the whole team to follow • Prioritise cases by SLA and severity, communicate workarounds when needed, and flag patterns that the team should know about • Participate in our after-hours on-call rotation (frequency shared during interviews) • Contribute to a team culture that's still finding its rhythm — we want people who ask questions, share knowledge, and look out for each other.

Role Description - Efficiently triage incoming phone calls with professional phone etiquette from members and pharmacies with minimal support. - Ask probing questions to identify and resolve all issues and address concerns promptly. - Provide support for call center staff, including other technicians and customer service representatives. - Identify, accurately document, and escalate member and pharmacy concerns to the appropriate internal team including various members of the Operations Team. - Effectively communicate issues and solutions to members, pharmacies, and relevant internal stakeholders to ensure customers receive quality care and that the resolution meets all health and safety standards. - Communicate effectively with internal and external customers to provide first-call resolution and de-escalate customer concerns. - Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast-paced environment. - Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and Company policies. - Support the Fraud, Waste, and Abuse program by reviewing pharmacy claims information and communicating findings to appropriate internal staff. - Work with multiple systems, up to 2 monitors, and multitask in a fast-paced environment. - Self-starter who displays a positive attitude, strong work ethic, and excellent attendance. - Meet all departmental goals including schedule adherence, attendance, and quality monitoring. - Standard hours for training: Monday thru Friday, 9:00am – 5:30pm, Eastern. - Perform other customer support duties as assigned. - Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. Qualifications - High school diploma or the equivalent; Associates or Bachelor’s degree preferred. - 2+ years of customer service, call center, and/or health care experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication preferred. - 2+ years of PBM or related Health Care experience required. - Ability to work independently with minimal supervision, stay productive in a remote, high-volume, fast-paced, metric-driven call center environment. - Bilingual Spanish highly preferred. - Medicare experience preferred. Requirements - Hourly Rate: $26.00. - This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. - This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job. - Remote, US Salary Range: $26 — $26 USD. Benefits - All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. - Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. - We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. - By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. - More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy .