Customer Support Remote Jobs in Hawaii (US)
This page tracks remote customer support openings that are location-eligible for Hawaii.
This page tracks remote customer support openings that are location-eligible for Hawaii.
Open jobs
8,679
Hiring companies this week
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$36 - $91,400
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8679 Jobs
3117 Companies
This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.
Role Description The Member Support Professional I responds to incoming requests via phone, personal teller machine (PTM), chat, and video banking and provides direct support to the member. The MSP will also be required to assist in meeting/exceeding monthly branch goals and providing honest and open communication throughout the Credit Union. - Continually educate current and potential members on products and services that may benefit their financial needs. - Provide accurate information efficiently following Credit Union security protocols. - Provide prompt, professional financial service with each current and potential member via phone, PTM, chat, video chat, email, and online banking messages. - Comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. - Accurately perform teller functions including but not limited to account history assistance, stop payments, wires, transfers, debit card maintenance, over-the-phone payments, digital wallet approvals, and account maintenance requests. - Accurately perform teller functions via PTM as needed, including but not limited to deposits, withdrawals, and loan payments. - Scan all associated documents according to time guidelines. - Develop knowledge of all Credit Union products to open new accounts and shares with minimal errors. - Cross-sell lending products, including but not limited to credit cards and consumer lending applications. - Refer members to lenders and/or additional departments when applicable. - Troubleshoot online banking functions with members, including but not limited to initial setup, password reset, etc. - Respond in a timely manner to each member’s online banking messages. - Respond to requests for assistance from other departments and branches regularly to better assist members. - Perform additional duties, as assigned. Qualifications - High school or GED required. - Six months to two years of similar or related experience is preferred. - Experience in a fast-paced customer service environment preferred. Requirements - Must have strong interpersonal skills, including verbal communication, ability to remain calm in stressful situations, and high levels of professionalism. - Efficient clerical skills necessary, including navigating a computer system/typing. - Attention to detail necessary, including ability to perform daily work functions with minimal errors. - Ability to recognize basic banking transactions, including account holds, delinquent loans, and account warnings. - Ability to work remotely, based on departmental needs and at management's discretion. - Individuals must bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting up to 40 lbs. - Must be capable of climbing/descending stairs in an emergency. - Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. - Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. - Must work extended hours or travel off-site whenever required or requested by management. - Must be capable of regular, reliable, and timely attendance. Company Description This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.
Role Description The Clinical Lab Support Specialist is responsible for supporting and scaling Asher Health's laboratory program. This role serves as the internal subject matter expert for laboratory operations and provides guidance to partners, patients, and internal teams regarding laboratory testing workflows, test selection, preparation requirements, and operational questions. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment while collaborating with clinical, operations, and partner-facing teams. Key Responsibilities - Laboratory Program Management - Maintain and manage Asher Health's laboratory testing catalog and available test offerings. - Create, configure, and maintain partner-specific laboratory panels and testing packages. - Review and update laboratory information, pricing, and test availability. - Ensure accuracy of laboratory workflows, ordering processes, and testing options. - Identify opportunities to improve operational efficiency and partner experience. - Partner & Clinical Support - Serve as the primary point of contact for laboratory-related questions from partners and internal teams. - Provide guidance on laboratory testing options, specimen collection requirements, fasting instructions, turnaround times, and testing workflows. - Support partners in understanding available lab panels and appropriate use cases. - Troubleshoot laboratory ordering, fulfillment, and reporting issues. - Escalate clinical questions and abnormal result concerns to licensed providers according to established protocols. - Vendor Management - Coordinate with laboratory partners, including Quest Diagnostics, Labcorp, and other diagnostic vendors. - Maintain awareness of testing updates, service changes, and operational requirements. - Assist with the implementation of new laboratory services and testing programs. - Support issue resolution and operational escalations with laboratory vendors. - Documentation & Training - Maintain laboratory playbooks, SOPs, training materials, and support documentation. - Assist with onboarding and training new partners on laboratory workflows and best practices. - Support the development of educational resources that help partners communicate effectively about laboratory services. - Ensure documentation remains current and aligned with operational processes. - Cross-Functional Collaboration - Partner with Clinical Operations, Partner Success, Product, and Customer Support teams. - Support partner launches involving laboratory services. - Participate in process improvement initiatives and operational projects. - Provide feedback on workflow enhancements and platform improvements related to laboratory services. Qualifications - 2+ years of experience in healthcare operations, laboratory services, clinical support, medical assisting, or a related healthcare field. - Strong understanding of laboratory testing workflows and diagnostic services. - Exceptional organizational skills and attention to detail. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a remote environment. - Strong problem-solving and customer service mindset. Preferred Experience - Experience working with Quest Diagnostics, Labcorp, or other commercial laboratory organizations. - Experience supporting providers, patients, or healthcare partners. - Medical Assistant (MA), Certified Clinical Medical Assistant (CCMA), Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), LVN/LPN, or similar healthcare background. - Familiarity with EHRs, laboratory information systems, and healthcare technology platforms. - Experience developing SOPs, workflows, or training materials. Compensation Range - Base Salary: $55,000 – $65,000 (based on experience) Benefits - Health, Dental, Vision, PTO, and Upward Mobility within the organization What We Are Looking For Asher Health wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member. The ideal candidate is a go-getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment. What We Offer - Lucrative base salary - 100% Remote setting - Comprehensive benefits package including medical, dental, and vision coverage - Clear paths for career growth and advancement as the company scales Asher Health, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. We are a community of passionate, hard-working, and supportive people who believe in our business and each other.
Role Description The Supervisor, Customer Assurance, oversees the resolution of customer product claims, carrier delivery issues, and warranty disputes, ensuring accurate case handling and timely outcomes that protect the customer relationship. This role leads a team of a lead and specialists, maintains high standards of case data quality, and channels claim and defect trends to product and process improvement teams to drive operational excellence. - Manage end-to-end resolution of customer product claims, including damage, warranty, and shortage cases, ensuring accurate investigation, timely decisions, and outcomes aligned with company policy and customer expectations. - Oversee carrier delivery issue resolution, including lost, delayed, and damaged shipment claims; coordinate with freight and logistics partners to manage disputes, drive accountability, and minimize customer impact. - Ensure case data quality and integrity across all claim types; establish and enforce documentation standards so that case records accurately reflect issue details, actions taken, and resolution outcomes. - Analyze claim and defect trends from case data and generate regular reports for product, operations, and senior management; translate recurring issues into actionable recommendations for product and process improvement. - Directly supervise and develop a team lead and customer assurance specialists; provide coaching, set performance expectations, and conduct regular reviews to maintain high-quality claim handling and team engagement. - Manage the returns process, including coordinating pickups, issuing credits, and processing reorders, ensuring accuracy and speed across all post-sale fulfillment corrections. - Collaborate with manufacturers on defective product credits and communicate credit status and escalations across relevant business units; support resolution of legal or insurance claims as needed. - Ensure compliance with internal claims policies, data privacy requirements, and QA standards; maintain audit-ready case records and support continuous improvement of claims workflows and tooling. Qualifications - Minimum of 3 years of experience in customer service, claims management, or after-sales support, with at least 1 year in a supervisory or lead role. - Demonstrated experience managing product claims, freight or carrier disputes, warranty cases, or similar customer resolution functions. - Strong analytical and problem-solving skills; ability to review case data, identify patterns, and communicate findings to multiple levels of management. - Excellent attention to detail and commitment to case data accuracy; experience with CRM platforms and claims or case management systems preferred. - Highly developed sense of integrity and commitment to customer satisfaction; ability to handle sensitive or escalated situations with professionalism and sound judgment. - Ability to work independently, prioritize competing tasks, and meet deadlines in a fast-paced, detail-oriented environment. Requirements - Bachelor’s degree preferred; equivalent combination of education and experience will be considered. - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote position. - No waiting period for medical, dental, and vision benefits - Available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Free office chair for remote employees. - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.
Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. We are a community of passionate, hard-working, and supportive people who believe in our business and each other.
Role Description The Specialist, Sales Support, is responsible for the planning, coordination, and execution of sales support activities that equip the sales team with the materials, events, and resources needed to engage customers effectively. Reporting to the Manager II, Sales Enablement, this hourly role owns tradeshow logistics and management, sales collateral development and maintenance, and sales presentation support, along with other duties that keep the sales team well-prepared and professionally represented in the market. The Specialist works closely with Sales, Marketing, and the broader Sales Enablement team to ensure all deliverables are accurate, on-brand, and delivered on time. - Plan and manage tradeshow participation from start to finish, including researching and securing event registrations, coordinating booth logistics, managing materials shipments, tracking deadlines and budgets, and serving as the primary point of contact for tradeshow vendors and event organizers; attend tradeshows as needed to support on-site setup and execution. - Maintain the tradeshow calendar and all associated planning checklists; track action items across internal teams ahead of each event to ensure all commitments are met on time and that post-event follow-up tasks are documented and completed. - Partner with Marketing to develop and produce sales collateral including product sell sheets, one-pagers, brochures, and other customer-facing materials; serve as the primary liaison between the sales team and Marketing to communicate content needs, provide feedback on drafts, and ensure final materials are accurate, current, and accessible to the sales team through organized content libraries or shared drives. - Audit the collateral library on a regular cadence to identify outdated, discontinued, or inaccurate materials; manage the update or retirement process for flagged items and communicate changes to the sales team. - Build and maintain sales presentation templates and materials, including standard pitch decks, product overviews, and account-specific presentation formats; update existing presentations to reflect current products, pricing, and messaging, and customize materials for specific customer meetings or sales opportunities as requested. - Respond to sales team requests for presentation support in a timely manner, ensuring materials are polished, on-brand, and submitted by the deadline required; proactively develop reusable templates and standardized formats that reduce turnaround time on recurring requests. - Coordinate the sourcing, inventory, and distribution of branded sales tools and promotional items, including samples, product displays, and leave-behind materials; track inventory levels and initiate replenishment as needed to ensure the sales team is consistently well-equipped. - Support additional sales enablement activities as directed by the Manager II, including coordinating internal sales meetings, preparing agendas and recap materials, and assisting with ad hoc projects that help the sales team operate more effectively. Qualifications - 1–3 years of experience in sales support, marketing coordination, event planning, or a related role; experience supporting a B2B sales team or coordinating tradeshow participation preferred. - Strong proficiency in Microsoft PowerPoint or Google Slides; able to build polished, professional presentations from scratch and adapt existing templates for specific audiences or use cases. - Experience working with a Marketing team to develop or maintain sales or marketing collateral; ability to clearly communicate content needs, provide constructive feedback on creative drafts, and manage the review and approval process to keep projects on schedule. - Highly organized with strong project management skills; able to manage multiple deliverables and deadlines simultaneously, including tradeshow timelines, collateral updates, and presentation requests, without losing track of any open items. - Clear communicator with a proactive, service-oriented approach; comfortable working with Sales, Marketing, and vendors to coordinate logistics, fulfill requests on deadline, and represent the team professionally at events. Requirements - High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Supply Chain, or a related field is a plus. - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Fully remote opportunity. - No waiting period for medical, dental, and vision benefits - available on day one. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Free office chair for remote employees. - Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.
We support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
• Own and drive the end-to-end customer experience strategy across PERS and its Customer Success organization. • Act as the voice of the customer to aid in shaping priorities by aligning CX initiatives through a One Vernova approach. • Create deeper customer loyalty, securing a competitive advantage for GE Vernova, and creating enduring value. • Build upon the current program foundation, inheriting existing frameworks, processes, and stakeholder relationships. • Improve and sustain customer experience for the customer accounts while building a scalable framework.
Role Description We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond. You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required. - Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service - Manage bookings for flights, hotels, tours, and transportation accurately and efficiently - Offer personalized travel recommendations based on each client's preferences and needs - Address customer concerns and complaints promptly with a solutions-focused approach - Process booking documentation and maintain accurate client records - Build and maintain long-term client relationships to support satisfaction and retention - Efficiently manage and resolve customer concerns with professionalism - Stay current on travel trends, industry updates, and supplier offerings to better serve clients Qualifications - Customer-first mindset with strong communication skills - Experience in customer support, hospitality, or tourism preferred - Reliable, organized, and capable of multitasking - Comfortable navigating online systems and digital booking tools - Passionate about travel and delivering excellent service Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates Benefits - Work-from-home flexibility - Flexible hours - Training and mentorship - Growth opportunities within a growing travel company - Access to industry discounts and travel benefits - Positive and team-oriented culture
Sprezzatura Management Consulting is working toward its vision to deliver “best-in-class” consulting, professional, and IT services. As an employer, the company strives to fost
Role Description The Tier 2 Support Specialist provides advanced technical support, incident resolution, and system troubleshooting for VA users, applications, and infrastructure. In this role you will serve as the escalation point between Tier 1 service desk teams and Tier 3 engineering teams, ensuring timely resolution of complex issues impacting mission‑critical VA operations. The specialist works within VA OIT processes, adheres to TRM‑approved technologies, and supports secure, compliant IT service delivery for Veterans and VA staff. Responsibilities - Incident Resolution & Technical Support - Provide Tier 2 support for escalated incidents, service requests, and problem tickets across VA systems. - Troubleshoot issues related to networks, applications, and user access. - Resolve issues involving Active Directory, Group Policy, MFA, VPN, and identity/access management. - Support VA‑approved applications such as VistA, VES, VA.gov services, ServiceNow, and enterprise tools. - System & Application Troubleshooting - Diagnose and resolve issues related to Windows/Linux OS, software installations, and configuration errors. - Support patching, updates, and remediation activities in coordination with Tier 3 and engineering teams. - Assist with system performance issues, connectivity problems, and application failures. - Perform root‑cause analysis and document findings for recurring issues. - Security, Compliance & Governance - Ensure all support activities comply with VA cybersecurity policies, FISMA, NIST 800‑53, and Zero Trust principles. - Support ISSOs with vulnerability remediation, audit requests, and continuous monitoring tasks. - Maintain secure handling of sensitive Veteran and employee information in accordance with VA privacy standards. - Customer Service & Stakeholder Engagement - Collaborate with Tier 1 service desk teams to ensure accurate triage and escalation. - Communicate clearly with VA staff, PMs, CORs, and technical teams regarding issue status and resolution. - Provide guidance and knowledge transfer to Tier 1 teams to reduce future escalations. - Participate in Agile ceremonies and cross‑functional meetings as needed. - Documentation & Knowledge Management - Document troubleshooting steps, resolutions, and workarounds in ServiceNow or VA‑approved ITSM tools. - Create and maintain knowledge base articles, SOPs, and user guides. - Support change management processes, including RFC submissions and CAB participation. - Infrastructure & Modernization Support - Assist with cloud‑hosted application support in AWS, Azure, or VA Enterprise Cloud environments. - Support VDI platforms (VMware Horizon, Citrix) and remote access technologies. - Participate in modernization efforts involving VES, VistA integrations, and enterprise application upgrades. Qualifications - Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). - 3+ years of technical support or system administration experience. - Experience supporting federal agencies (VA, DoD, HHS, DHS, etc.). - Strong troubleshooting skills across OS, networks, applications, and identity management. - Familiarity with ITSM tools such as ServiceNow. - Understanding of federal cybersecurity frameworks and secure support practices. Preferred - Experience with VA systems (VistA, CPRS, VBMS, VA.gov, IAM, TRM‑approved tools). - Certifications such as Security+, Network+, A+, ITIL, Microsoft, or equivalent. - Experience with T4NG/T4NG2, VA modernization, or VES transformation programs. - Experience supporting cloud, VDI, or enterprise monitoring tools. Working Conditions Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. Benefits - Medical, Dental, and Vision. - Health Saving Account (when enrolled in eligible plan) with Company contribution. - Company paid Life, Accidental Death, Short-term & Long-term Disability. - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance. - Voluntary Medical & Dependent Care Flexible Spending Accounts. - Accrued Paid Time Off & Company Paid Holidays. - 401(k) Retirement Plan with Company match. Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.
This job posting is expected to remain active for 31 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
Role Description This is a remote role and may only be hired in Arizona. This role will work 9am - 6pm PST. The Treasury Management Business Support Specialist I supports Treasury Management Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. - Account Servicing: Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. - Operations: Performs various operational tasks that occur during customer, vendor, and associate inquiries. - Service & Support: Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. - Business Proficiency: Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. Qualifications - High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service - Preferred Qualifications: - Banking experience - Treasury Management experience - Experience with call center or customer service over the phone Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .
• Oversee and assist the CCS team in managing and monitoring orders and cases from submission to completion. • Act as a primary resource for the team regarding technical questions or issues. • Regularly monitor employee and team performance, providing feedback and guidance. • Perform onboard training for new hires and ongoing departmental training. • Lead and manage specific projects or initiatives to drive process improvements. • Up to 10% of travel required for business purposes.
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. BILL builds high performing teams and we seek to hire the best talent for every role.
Role Description The role is for a tech-savvy and highly motivated paralegal with extensive legal order process and litigation experience. The paralegal will join a seasoned and efficient Legal team, and is fully remote. This paralegal will be responsible for: - Legal order process (LOP) intake, responses, management, and tracking. - Providing backup and overflow support for managing and responding to customer disputes and litigation matters. - Working closely with collections, payment and risk operations, customer service, and compliance teams. - Joining a passionate and dedicated team of Legal professionals. Qualifications - Ability to work independently and ownership mindset. - Good judgment and understanding of risks associated with legal orders. - Strong problem-solving and critical thinking skills. - Excellent communication skills and a team-oriented approach. - Tech-savvy with the ability to master applications that support legal order processing flow. - Intellectual curiosity and alignment with core values: Humble, Fun, Authentic, Passionate, and Accountable. - Strong attention to detail and organizational skills. - Drive for results - impact/outcome focused. Requirements - Overall responsibility for LOP management and tracking, including intake, assessment, and coordination with support teams. - Reviewing all LOP to issue-spot for issues requiring escalation to in-house legal contact. - Summarizing, following up, and helping to resolve escalated LOP issues. - Accountable for meeting LOP deadlines and negotiating extensions of time. - Accurate LOP tracking and reporting, including working with applications that support LOP management. - Demonstrating subject matter expertise in technologies and case management software. - Owning updates and training on LOP Playbooks, templates, and guidelines. - Identifying and preparing objections to subpoenas and other LOP as needed. - Implementing document productions and ensuring productions are secure. - Conducting legal research to support LOP responses. - Assessing current LOP processes and creating new practical processes and protocols. - Collaborating and troubleshooting with support teams on LOP responses. - Maintaining and updating case management matter files. - Weekly meetings with managing attorney and legal dispute team to discuss goals and escalated matters. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.
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