• Audit and analyze existing global repositories • Author high-quality technical documentation, SOPs, and troubleshooting guides • Drive the seamless migration of content into ServiceNow • Collaborate closely with subject matter experts worldwide • Define and track metrics to measure knowledge adoption and content health

Role Description Focus Group is looking for an Application Lead (ServiceNow CMDB) to take ownership of the strategic development, configuration, and optimisation of our ServiceNow platform. You’ll act as the subject matter expert for CMDB and CSDM, driving platform performance, data integrity, and continuous improvement while aligning closely with business goals and customer outcomes. - Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. - Act as the technical authority for configuration data structure, classification, and integration across the organisation. - Lead platform configuration, administration, and release management across BAU and project work. - Design and optimise CMDB schema, data models, and workflows in line with best practice. - Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. - Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. - Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. - Act as the key liaison with ServiceNow partners and managed service providers. - Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption. Qualifications - Strong experience in ServiceNow platform administration, configuration, and release management. - Deep expertise in CMDB, including schema design, data modelling, and governance. - Solid understanding of CSDM principles and best practices. - Experience designing and optimising enterprise workflows and platform performance. - Strong stakeholder management skills, with the ability to translate technical concepts into business-friendly language. - Experience managing third-party vendors and driving delivery outcomes. - Analytical mindset with a focus on data architecture and continuous improvement. - ServiceNow Certified System Administrator and Certified Implementation Specialist (Discovery). - Good knowledge of ITIL and configuration management best practices. Requirements - ServiceNow Certified Application Developer (CAD) or Technical Architect (CTA) - Nice to have. - Experience with ServiceNow ITOM suite - Nice to have. - Background in platform performance tuning and optimisation - Nice to have. - Experience in complex environments (e.g. telecoms, managed services, SaaS) - Nice to have. - Strong understanding of enterprise data architecture and modelling - Nice to have.

• Deliver instructor-led ServiceNow training to early career candidates (likely remote) • Support learners preparing for ServiceNow certification exams • Provide guidance on platform fundamentals, best practices, and real-world application • Adapt delivery style to suit a range of experience levels • Offer feedback and learner support to ensure strong outcomes

Role Description A mid-level ServiceNow Service Catalog Developer focuses on designing, building, and maintaining complex catalog items, record producers, and workflows within the ServiceNow platform. Key responsibilities include creating catalog variables, variable sets, Flow Designer automation, and managing Service Portal integration, typically requiring 3-5 years of experience in JavaScript, API integrations, and catalog UI policies. - Design, build, and deploy Catalog Items, Order Guides, and Record Producers within the ServiceNow Service Catalog. - Configure and maintain complex workflows and Flow Designer flows to automate approvals, task generation, and system notifications. - Develop and manage Client Scripts, UI Policies, and Script Includes to ensure dynamic and responsive catalog item behavior. - Collaborate with business analysts, process owners, and mission stakeholders to gather requirements and translate them into scalable technical solutions. - Ensure a seamless, intuitive, and accessible user experience within the ServiceNow Service Portal. - Perform robust unit testing, troubleshoot defects, and support User Acceptance Testing (UAT) prior to production deployment. - Experience working in an Agile/Scrum environment. Qualifications - BA/BS degree with 8 yrs of experience; MA/MS degree with 6 years of experience. - Must be a US Citizen. - Public Trust Clearance or ability to obtain one. - Primary work locations in San Antonio, TX, and Falls Church, VA. Remote work may be considered in special cases when approved by the customer. - Minimum 6+ years of overall experience in service catalog development using ServiceNow. - Current active IAT II certification (Security+) to comply with DoD 8570 and DoD 8140.03 requirements. - ServiceNow Certified System Administrator (CSA) certification required. Requirements - Create, configure, and maintain Service Catalog items, Record Producers, Order Guides, and Variable Sets (including Multi-Row Variable Sets - MRVS). - Proficiency in JavaScript, HTML, and CSS. - Deep understanding of ServiceNow platform scripting (Client Scripts, Business Rules, Script Includes). - Experience utilizing Workflow Editor, Flow Designer, core ITSM modules, and Service Portal configuration tools to drive fulfillment tasks, approvals, and SLAs. - Develop Catalog Client Scripts, Catalog UI Policies, and UI Actions to enhance user experience on the Service Portal. - Connect catalog requests to external systems using REST/SOAP APIs. - Ensure code quality by adhering to ServiceNow best practices for reusability, performance, and maintainability. Benefits - Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers.