Crisis Clinician Lead

Location

Massachusetts

Posted

2 days ago

Salary

$82.2K - $128.9K / year

Seniority

Senior

Postgraduate Degree4 yrs expExperience acceptedEnglish

Job Description

Crisis Clinician Lead

Elevance Health

• Direct Call Handling: When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers • Adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions • Provide active listening, engaging with callers and developing rapport • Supportive Role: In the absence of managers, Crisis Clinician Lead are responsible for their shift • Monitor call volumes, track staff availability and call statuses • Participate in inter- and intradepartmental teams projects and initiatives • Respond to more complex cases and account specific requests • Conduct assessments to identify individual needs and develop care plans to address objectives and goals • Coordinate with internal and external resources to meet identified needs of the members and collaborate with providers

Job Requirements

  • Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing
  • Minimum of 4 years of clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment
  • Current active unrestricted license such as RN LCSW LMHC LICSW LPC or Clinical Psychologist to practice as a health professional within the scope of licensure
  • Extensive experience in case management and telephonic and/or in person coaching with members
  • Managed care experience required
  • Licensed Alcohol and Drug Counselor is strongly preferred
  • Call center experience is strongly preferred
  • Crisis-related experience is strongly preferred

Benefits

  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase
  • 401k contribution
  • paid holidays
  • Paid Time Off
  • medical
  • dental
  • vision
  • short and long term disability benefits
  • wellness programs
  • financial education resources

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