• Direct Call Handling: When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers • Adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions • Provide active listening, engaging with callers and developing rapport • Supportive Role: In the absence of managers, Crisis Clinician Lead are responsible for their shift • Monitor call volumes, track staff availability and call statuses • Participate in inter- and intradepartmental teams projects and initiatives • Respond to more complex cases and account specific requests • Conduct assessments to identify individual needs and develop care plans to address objectives and goals • Coordinate with internal and external resources to meet identified needs of the members and collaborate with providers

• Work closely with the Program Director and Program Manager to provide technical, administrative, and managerial support • Assist in the successful design and implementation of the UP for Change project • Monitor program activities, identify challenges, and support timely resolution • Coordinate consultants and vendors, defining scope of work and reviewing deliverables • Support accessible and inclusive youth programming and project-stakeholder activities • Engage and support youth participants aged 14-25 • Coordinate and oversee program grants to ensure approval and compliance • Monitor partner performance and provide feedback • Support budget monitoring and expense management • Contribute to monitoring, evaluation, research, and learning processes

• The Medical Records Associate is responsible for obtaining patient information from healthcare professionals, categorizing conditions, treatments, and diagnoses, as well as creating permanent medical records for reference and regulatory purposes • Manage electronic health records, ensuring regulatory compliance, and supporting data-driven decision-making in healthcare settings • Retrieve medical records from healthcare practices, exam patient charts and records for accuracy, completeness, and compliance with established standards • Pinpoint any inconsistencies, missing information, or errors in the documentation • Verify the records adhere to relevant regulations, accreditation standards, and policies as applicable • Check the accuracy of patient demographics, medical history, treatment details, and other relevant information • Contacting physicians or other healthcare professionals to clarify information or resolve discrepancies • Enter and update medical records for healthcare professionals and regulatory • Update medical records in a timely manner • Ensure that patient data and medical records are protected and remain confidential • Transcribe medical data from doctors' written or spoken notes, including symptoms, possible diagnoses, prescribed medications, and tests • Transcribe patient data from eSource into sponsor EDC, if applicable • Utilize HIPAA-compliant electronic fax line to retrieve medical records • Upload and maintain IntElligo database including tracking progress and timeliness • Confirm all necessary forms and reports are present and correctly completed • Maintain the status of all patient’s medical records in the database • Adhere to IRB-approved protocol • Protect the privacy of patient information in accordance with HIPAA regulations • Perform other duties as required or assigned.

• Perform field inspections of piping and hose bolt-up activities to ensure proper assembly, torquing, and leak prevention. • Verify that all mechanical work complies with applicable codes, standards, and client specifications (ASME, API, etc.). • Maintain accurate and detailed records of inspections, tests, and corrective actions. • Build, maintain, and transmit QC packages. • Monitor the use and calibration of torque wrenches and other bolt-up tools. • Conduct pre-job walkdowns, witness pressure tests, and verify joint integrity before system turnover. • Support mechanical crews by identifying non-conformances, providing corrective guidance, and escalating major issues to supervision. • Coordinate with site supervision, planners, and engineers to resolve quality issues efficiently. • Ensure all quality documentation is completed and submitted timely. • Participate in toolbox talks, quality meetings, and turnover discussions with clients.