• Support og coaching af forhandlere med avanceret diagnostisk fejlfinding • Assistere med anbefalinger til fortsat fejlfinding • Kommunikere direkte med kundens udviklingsteam • Daglig opfølgning på aktuelle problemer • Rapportering af produktafvigelser til kunden • Løbende kompetenceudvikling

• Participer à la conception de découpages organiques des solutions à mettre en place dans le respect des bonnes pratiques et des normes établies à la DGGIR; • Effectuer la programmation des travaux qui lui sont soumis, rédiger la documentation et exécuter les essais unitaires; • Soutenir l’équipe lors des cellules d’intervention afin d’assurer la continuité des services en production; • Participer au plan de mise en oeuvre (PM030) lors des migrations; • Participer aux travaux d’implantation des outils connexes au développement, tel que les outils de migration des composantes.

• Provide Tier I/II IT Support: Assist HUD employees with technical issues, including basic troubleshooting for hardware and software. • Ticket Management: Create, manage, escalate, and resolve IT service tickets following HUD’s service level agreements and ticketing system guidelines. • Documentation: Document issues, troubleshooting steps, and resolutions accurately for future reference and knowledge sharing. • Customer Support: Offer timely and professional responses to customer inquiries and issues. • Technical Guidance: Work collaboratively with Tier III teams and escalate issues beyond Tier II when necessary. • Continuous Improvement: Contribute to process improvements, knowledge base updates, and team training as required.

• Own the canonical inventory of technology vendors. Tier vendors by spend, criticality, and risk. Maintain vendor records — contract data, renewal dates, points of contact, business owners — in the firm’s vendor management system of record. • Own a forward-looking renewal calendar with 12–24 months of visibility. Trigger renewal workflows 90–120 days ahead of expiration. Prepare renewal packets — current state, usage metrics, market comparables, negotiation positions — for IT and Procurement leadership. • Run RFP / RFQ / RFI processes for new technology purchases. Coordinate intake, vendor sourcing, evaluation criteria, scoring, and award recommendations. Partner with firm Procurement and Legal on contract negotiation and execution. • Build and maintain technology spend dashboards by tower, vendor, business unit, and contract type. Track budget versus actual at the contract level. Produce TCO analyses, savings and cost-avoidance tracking, and quarterly spend variance reports for IT and Finance leadership. • Categorize technology spend using Technology Business Management (TBM) Tower / sub-tower taxonomy. Improve cost transparency and unit-economics visibility for IT, Finance, and business leadership. • Coordinate with Cybersecurity GRC for third-party risk assessments, with Legal for contract risk review, and with Privacy for data-processing terms. The role does not own those risk reviews — but ensures they happen, with the right artifacts, before contracts execute. • Maintain accurate metadata on all active technology contracts (term, value, auto-renewal triggers, notice periods, SLAs, key commercial clauses). Surface contract risks proactively — auto-renewal cliffs, missed termination windows, price-escalation triggers, unfavorable end-of-term clauses. • Own the IT procurement intake workflow. Reduce cycle time. Establish standard intake forms, evaluation rubrics, and renewal playbooks. Mature the function from tactical (transaction processing) toward strategic (portfolio rationalization, vendor consolidation, structured negotiation).