• Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch • Troubleshoot issues in our software and guide customers to solutions • Document recurring issues and help expand our internal knowledge base • Join screen-sharing sessions with customers when a problem requires hands-on attention • Coordinate with our development team to escalate and resolve bugs or product issues • Help new customers get started and feel comfortable using the product

• Manage a high volume of inbound and occasionally outbound calls with a focus on customer satisfaction • Answer and resolve email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds • Manage and resolve task queues related to front-end functionalities (submissions, information requests, post-bind audits, etc.) • Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service to agents and insureds • Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction • Perform other duties as assigned

Role Description We are expanding our team and looking for customer service–minded individuals who are ready to grow with a well-established supplemental benefits organization that has been serving families for more than 65 years. This role is a strong fit for someone who is professional, dependable, and enjoys working with people. You will assist clients by: - Answering questions - Reviewing benefit information - Helping with basic online steps - Ensuring each person receives a clear and positive experience Qualifications - Excellent communication skills - Basic computer skills - Strong work ethic - Positive and energetic personality - Accountable and coachable - Good time management skills - Organized and reliable - Able to pass a criminal background check Requirements - Computer - Cell phone with unlimited long-distance calling - Reliable Wi-Fi connection Benefits - Weekly pay - Bonus opportunities - Health insurance reimbursement after 90 days - Life insurance - Retirement plan options - Training and ongoing support - Room for advancement

• Oversee the daily operations of a provider-facing support team • Ensure the delivery of timely, accurate, and professional service to healthcare providers and practice staff • Serve as a key liaison between providers and internal teams, driving service excellence, issue resolution, operational performance, and continuous improvement • Supervise, coach, and develop Provider Support Representatives • Monitor performance, quality, and adherence to service standards • Support onboarding, training, employee engagement, and retention initiatives • Oversee provider scheduling support activities, including appointment coordination • Ensure effective support for provider inquiries, technical issues, care coordination, and operational requests • Monitor service levels, workflow performance, and turnaround times • Prepare performance reports and recommendations for leadership