Powerprozesse GmbH

• Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch • Troubleshoot issues in our software and guide customers to solutions • Document recurring issues and help expand our internal knowledge base • Join screen-sharing sessions with customers when a problem requires hands-on attention • Coordinate with our development team to escalate and resolve bugs or product issues • Help new customers get started and feel comfortable using the product

• Design and build LLM-powered features and AI agent pipelines — from prompt to production • Extend and optimize our RAG / knowledge base system: chunking strategies, embedding models, vector search, hybrid retrieval (BM25 + semantic), and reranking • Implement agentic workflows with tool use, multi-step reasoning and structured outputs • Build document- and email-processing pipelines that leverage LLMs for classification, extraction and summarization • Integrate and manage LLM providers (OpenAI, Anthropic, etc.) and AI SDKs across the stack • Design evaluation frameworks and feedback loops to measure and continuously improve AI output quality • Build and optimize agents for our growing template library • Operate in an AI-first development setup powered by Claude/Cursor

• Own the system design – you decide how data is modeled, where state lives, how components talk to each other, and how the whole system behaves under load • Design and own our data layer from the ground up – tables and relationships, indexing strategy, and query/load optimization that holds up as data and traffic grow • Design queues, background jobs and long-running workflows that stay correct and reliable under heavy load and partial failure • Make the hard, hard-to-reverse design decisions early – and reason explicitly about the trade-offs behind them • Develop and maintain our web application • Contribute to architecture decisions, the direction of our stack, and the overall product vision • Build robust pipelines for document- & email processing and 3rd-party-integrations that handle volume spikes gracefully • Build and optimize agents for our growing template-library • Extend our RAG / knowledge base system (embeddings, semantic search, reranking) • Operate in an AI-first development setup powered by Claude/Cursor • Manage version control and team collaboration via GitHub

• Develop and maintain our web application across the full stack — from UI to backend logic • Build and ship product features across our modules: ticketing, documents, knowledgebase, team communication • Connect frontend and backend through clean APIs and well-structured data flows • Build robust pipelines for document- & email processing and 3rd-party integrations • Build and optimize agents for our growing template library • Operate in an AI-first development setup powered by Claude/Cursor • Manage version control and team collaboration via GitHub

• Own the system design – you decide how data is modeled, where state lives, how components talk to each other, and how the whole system behaves under load • Design and own our data layer from the ground up – tables and relationships, indexing strategy, and query/load optimization that holds up as data and traffic grow • Design queues, background jobs and long-running workflows that stay correct and reliable under heavy load and partial failure • Make the hard, hard-to-reverse design decisions early – and reason explicitly about the trade-offs behind them • Develop and maintain our web application • Contribute to architecture decisions, the direction of our stack, and the overall product vision • Build robust pipelines for document- & email processing and 3rd-party-integrations that handle volume spikes gracefully • Build and optimize agents for our growing template-library • Extend our RAG / knowledge base system (embeddings, semantic search, reranking) • Operate in an AI-first development setup powered by Claude/Cursor • Manage version control and team collaboration via GitHub

• Develop and maintain our web application • Contribute to architectural decisions, the direction of our tech stack, and the overall product vision • Build robust pipelines for document and email processing and third‑party integrations that handle volume spikes gracefully • Build and optimize agents for our growing template library • Extend our RAG/knowledge‑base system (embeddings, semantic search, re‑ranking) • Operate in an AI‑first development environment powered by Claude/Cursor • Manage version control and team collaboration via GitHub

• Develop and maintain our web application • Contribute to architecture decisions, the direction of our stack, and the overall product vision • Build robust pipelines for document- & email processing and 3rd-party-integrations that handle volume spikes gracefully • Build and optimize agents for our growing template-library • Extend our RAG / knowledge base system (embeddings, semantic search, reranking) • Operate in an AI-first development setup powered by Claude/Cursor • Manage version control and team collaboration via GitHub

• Develop and maintain our web application • Contribute to architecture decisions, the direction of our stack, and the overall product vision • Build robust pipelines for document- & email processing and 3rd-party-integrations that handle volume spikes gracefully • Build and optimize agents for our growing template-library • Extend our RAG / knowledge base system (embeddings, semantic search, reranking) • Operate in an AI-first development setup powered by Claude/Cursor • Manage version control and team collaboration via GitHub

• Develop and maintain our web application • Contribute to architectural decisions, the direction of our tech stack, and the overall product vision • Build robust pipelines for document and email processing and for third‑party integrations that handle volume spikes gracefully • Build and optimize agents for our growing template library • Extend our RAG / knowledge-base system (embeddings, semantic search, re-ranking) • Operate in an AI-first development environment powered by Claude and Cursor • Manage version control and team collaboration via GitHub

• Develop and maintain our web application • Design and own our data layer — schema and table design, relationships and indexing, and query/load optimization to ensure performance as the system scales • Design queues, background jobs, and long-running workflows that remain correct and reliable under heavy load • Contribute to architectural decisions, influence the direction of our stack, and inform the overall product vision • Build robust pipelines for document and email processing and third-party integrations that handle volume spikes gracefully • Build and optimize agents for our growing template library • Extend our RAG/knowledge-base system (embeddings, semantic search, re-ranking) • Operate in an AI-first development setup powered by Claude and Cursor • Manage version control and team collaboration via GitHub