• Evaluate loan requests via our automated platform • Analyze borrower financials and structure loans responsibly • Develop and execute a personal marketing plan • Build lasting relationships with Realtors, Builders, and Past Clients • Maintain compliance with all lending regulations

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while onsite • Install all parts ordered for the customer in a timely and professional manner • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards

• Determines a family’s ability and capacity to parent an adopted child by conducting pre-home study meetings as requested, reviewing and assessing agency-requested information, evaluating the family’s knowledge and perceptions of adoption, teaching adoption education courses as needed, and conducting psycho-social assessments of family members • Contributes to the delivery of high-quality adoption services by producing adoption home studies and post placement reports that comply with provided guidelines and meet current agency, state, country and USCIS requirements • Provides support and case management of all assigned families by maintaining quarterly contacts throughout process, communicating information to the family, referring family to appropriate community support systems when necessary and documenting all correspondence in Holt’s database • Prepares family for travel and assists with post placement adjustment by providing training and identifying resources available to help meet the child’s needs and aid in the child’s adjustment to the family • Conduct home visits as required by state law and country program guidelines, assist in early identification of problematic issues, and make a determination regarding the stability and appropriateness of the placement • Assures child’s physical and emotional well-being and eases family’s adjustment by providing counseling to the child and family and/or helping arrange for counseling with a clinician outside the agency if needed • In case of an adoption disruption or dissolution, maintain relationship with family to ensure transition plan is developed that meets the child’s needs • Assist child and family with transition of child to new placement • Contributes to public knowledge about Holt and supports Holt programs by participating in activities arranged by Holt including picnics or parent groups, representing Holt at adoption meetings, coalitions and organizations, and performing other outreach activities as appropriate • Maintains professional knowledge by attending relevant seminars and course work, keeping informed about State regulations, legislation, adoption issues and child-related issues overseas; maintaining license, if required • Contributes to a positive, productive work environment by meeting attendance and punctuality guidelines and pre-arranging time off with appropriate notice; treating all people with dignity and respect; and exhibiting good listening and comprehension skills including giving and welcoming feedback • Contributes to team effort by working cooperatively with Branch and Eugene offices, respectfully responding to all communication from Branch and Eugene in a timely manner • Providing back-up to colleagues as needed and supporting branch office in meeting objectives

• Interact by phone with prospective patients interested in learning more about Mosaic and how to enroll • Make an average of 120 outbound calls per day to educate, inform, and answer questions about available services, enroll patients in the program, and schedule an onboarding call • Clearly communicate the value of the service to patients, ensuring they understand the commitment and steps to becoming a Mosaic patient • Maintain a positive, professional, and enthusiastic tone on every call • Meet departmental performance metrics including outbound calls, average appointments scheduled, and schedule adherence • Escalate patient complaints to the appropriate supervisor • Track and record patient interactions/outcomes, scheduling enrollment appointments in Mosaic’s systems • Respond to inbound calls from prospective or current patients, addressing inquiries accordingly • Make follow-up calls as needed to reschedule patients and confirm appointments • Collaborate with providers to review the status of patient onboarding