Mosaic helps patients managing chronic conditions feel better about the medications they take every day.
Patient Enrollment Representative
Location
United States
Posted
8 hours ago
Salary
$18 - $20 / hour
Seniority
Junior
Job Description
Patient Enrollment Representative
Mosaic Pharmacy Service
• Interact by phone with prospective patients interested in learning more about Mosaic and how to enroll • Make an average of 120 outbound calls per day to educate, inform, and answer questions about available services, enroll patients in the program, and schedule an onboarding call • Clearly communicate the value of the service to patients, ensuring they understand the commitment and steps to becoming a Mosaic patient • Maintain a positive, professional, and enthusiastic tone on every call • Meet departmental performance metrics including outbound calls, average appointments scheduled, and schedule adherence • Escalate patient complaints to the appropriate supervisor • Track and record patient interactions/outcomes, scheduling enrollment appointments in Mosaic’s systems • Respond to inbound calls from prospective or current patients, addressing inquiries accordingly • Make follow-up calls as needed to reschedule patients and confirm appointments • Collaborate with providers to review the status of patient onboarding
Job Requirements
- High School Diploma, GED, or equivalent is required
- At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required
- Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred
- Bilingual/English+Spanish fluency is a plus.
Benefits
- Annual accrual 160 hours of Paid Time Off
- 401(k) Plan with employer matching contribution
- Health, dental, vision insurance
- Health savings account (HSA)
- Life insurance
- Quarterly incentive program
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