• Execute and resize static digital display banners, OOH, social and print assets against provided specifications and based on existing designs, templates and/or brand guidelines. • Create digital templates for multi-channel marketing assets based on existing creative and adhering to brand guidelines. • Ensure fidelity to strict brand guidelines, including typographic, image, and copy parameters. • Implement creative revisions and asset quality reviews under the guidance of Project Managers, Creative and Account leads. • Creative asset library organization and maintenance, including version control. • Own the quality control (QC) and change management process for your own work, ensuring accuracy, consistency, and adherence to specifications before submission. • Stay proactive in communicating workload capacity, timelines, and any bandwidth limitations with Project Managers and team leads.

• Lead daily monitoring efforts across traditional and social media—track and analyze coverage, trends, and reporter activity relevant to client industries • Prepare concise reports and executive summaries that distill complex trends into clear, actionable insights and summaries for clients and account teams • Conduct competitive, market, and audience research to inform client strategies and identify emerging opportunities • Maintain a thorough understanding of clients’ businesses and industries; actively follow and understand emerging issues, trends and news impacting your clients’ business • Work closely with account teams to deliver timely, accurate insights in support of client initiatives • Collaborate with clients, vendors, and agency departments to gather and synthesize data, ensuring the highest standards of quality and relevance • Contribute to team brainstorms and strategic sessions by bringing a research-driven perspective to idea generation

• Review, correct, and resolve claim errors to facilitate the accurate and timely submission of claims to insurance carriers. • Perform billing activities within assigned work queues. • Research and correct claim discrepancies. • Ensure compliance with established standard operating procedures, payer requirements, and organizational policies. • Apply established SOPs and payer-specific guidelines when resolving claim edits and rejections. • Submit corrected claims within established productivity and quality standards. • Document claim corrections, actions taken, and outcomes in accordance with departmental procedures. • Monitor assigned work queues and prioritize tasks to meet required turnaround times. • Identify recurring claim issues and communicate trends or concerns to the Billing Lead. • Participate in training activities and process improvement initiatives. • Collaborate with team members and other departments to obtain information necessary for claim resolution. • Maintain compliance with HIPAA, payer requirements, and organizational policies regarding patient and billing information. • Perform other duties as assigned.

• The Credentialing Specialist is responsible for coordinating and managing the credentialing, recredentialing, and privileging processes for healthcare providers supporting federal, state, tribal, and other government healthcare contracts. • This position ensures compliance with contract requirements, regulatory standards, accreditation guidelines, and organizational policies. • The Credentialing Specialist serves as the primary liaison between providers, contracting agencies, licensing boards, and internal departments to ensure providers are fully credentialed and eligible for assignment. • Maintain accurate and complete credentialing files in accordance with contract and regulatory requirements. • Monitor expiration dates and proactively obtain updated documentation before expiration. • Ensure compliance with requirements established by Indian Health Service (IHS), Department of Defense (DoD), Veterans Affairs (VA), and The Joint Commission. • Review contract-specific credentialing requirements and ensure provider files meet all standards prior to deployment. • Assist with provider onboarding and clearance processes required for federal facilities. • Conduct periodic audits of credentialing files to ensure accuracy and compliance. • Generate reports on credentialing status, upcoming expirations, and provider readiness. • Identify opportunities to improve credentialing workflows and turnaround times.