Role Description - End-to-End Flow Design - Design and evolve user flows across the full product lifecycle, including onboarding, funding, withdrawals, dashboard, gifting, public site, and student experiences. - Translate business requirements and product goals into clear, intuitive user journeys and interaction models. - Identify friction points and opportunities to improve conversion, usability, and engagement. - Prototype Development & Research Support - Create low- and high-fidelity prototypes (primarily in Figma) to support user testing and concept validation. - Partner closely with UX Research to design experiments, usability tests, and A/B tests. - Iterate designs rapidly based on user feedback, insights, and analytics. - Figma & Design System Ownership - Build and maintain scalable design components, libraries, and reusable patterns within Figma. - Leverage tools such as Figma Make / AI-assisted design to accelerate ideation and prototyping. - Ensure consistency across public and authenticated experiences through strong design system adherence. - Cross-Functional Collaboration - Work closely with Digital Product Managers, engineers, and researchers to deliver high-impact experiences. - Participate in design reviews, sprint planning, and cross-functional discussions to align on priorities and constraints. - Communicate design rationale clearly to stakeholders and senior leadership. - Public & Authenticated Experience Support - Contribute to public site experiences and authenticated application flows. - Ensure cohesive UX across acquisition, onboarding, and in-product experiences. - Balance customer needs, technical constraints, and business goals when designing solutions. - Innovation & Concept Exploration - Develop innovative concepts and new product ideas through rapid prototyping and experimentation. - Explore emerging UX patterns, AI-assisted design approaches, and new interaction paradigms. - Support early-stage initiatives and strategic product bets. - Email & Lifecycle Experience Design - Design user journeys and flows for lifecycle communications (e.g., onboarding reminders, nudges, re-engagement). - Draft and refine email copy in collaboration with product and marketing teams to ensure clarity, tone, and effectiveness. - Validate messaging through testing and research where applicable. - Continuous Improvement & Measurement - Partner with Product and Research to measure the impact of design changes (conversion, drop-off, satisfaction). - Use data and insights to continuously refine and improve user experiences. Qualifications - 5+ years of experience in UX/Product Design, with a strong track record of owning and delivering end-to-end digital experiences. - Strong flow thinker, naturally designing clear, intuitive user journeys across complex products (onboarding, dashboards, transactions, etc.). - Highly proficient in Figma, including prototyping, component systems, and emerging tools like Figma Make / AI-assisted design. - Hands-on experience designing prototypes for research, and partnering closely with UX researchers to test and iterate on ideas. - Understanding of both public (marketing) and authenticated product experiences, designing seamlessly across both. - Comfortable leading and guiding design work, including directing and reviewing work from contract designers to ensure quality and consistency. - Thrive in cross-functional environments, working closely with product managers, researchers, and engineering teams. - Ability to balance speed and quality, moving quickly from concept to prototype while maintaining a high bar for usability and polish. - Strong communication skills, able to clearly explain design decisions to stakeholders and leadership. - Comfortable contributing to content and lifecycle experiences, including drafting and refining email copy and user communications when needed. - Curious and product-minded, always looking for ways to improve the customer experience and drive better outcomes. Benefits - 🌍 Flexible Ways of Working: Design your workday around what matters most with flexible hours and a Remote Work Arrangement. - 💪 Health & Wellbeing Support: Enjoy fitness reimbursements, paramedical coverage, and a generous health spending account. - 🚀 Career Development That Moves You Forward: Funding for courses, certifications, and conferences, along with ongoing coaching and personalized development planning. - 🎓 RESP Matching — Because Futures Matter: RESP matching to help your loved ones pursue their post-secondary dreams. - 🎉 Fun Is Part of the Job: Themed parties, surprise treat days, and team socials that create moments of joy and connection.