Role Description The Pharmacy Technician will support the IVC, Authorization, and Enteral Feed teams within the Specialty Pharmacy and Infusion department at CarepathRx. This role helps facilitate patient access to medications and enteral nutrition services by completing insurance verification, obtaining prior authorizations, coordinating refills and supplies, and serving as a liaison between patients, providers, dietitians, and internal teams. The technician helps ensure timely therapy delivery, resolves coverage barriers, and supports ongoing patient care through proactive communication and coordination. Qualifications - National pharmacy technician certification is required. - 2+ years of experience as a Pharmacy Technician. - Experience with prescription processes, including entry, adjudication, refills, and renewals. - Ability to remain flexible and adaptable while performing a variety of duties and responsibilities. - Ability to work independently and manage responsibilities with limited oversight. - Strong communication skills, including effective email and phone communication. - Open availability for emergency assistance, as needed. - Excellent interpersonal skills and the ability to collaborate with patients, providers, pharmacists, and healthcare team members. - Proficiency with office technology tools, including Microsoft Office, internet applications, and email. - Experience with Google G-Suite is preferred. Requirements - Verify patient insurance eligibility and confirm that medications and therapies are covered and payable. - Research and resolve claim rejections, coverage issues, and billing discrepancies. - Obtain and manage new and renewal prior authorizations, including medical and pharmacy authorizations for knee injections and Botox therapies. - Process Specialty Financial Responsibility Letters (FRLs) and monitor test claims. - Notify patients and providers when medications cannot be dispensed due to denied authorizations, missing information, therapy changes, or other barriers, and coordinate appropriate next steps. - Cancel orders when coverage issues cannot be resolved after all available options have been exhausted. - Process enteral nutrition refill requests and verify active prescriptions and insurance coverage before fulfillment. - Contact patients to clarify refill needs, address concerns, and identify any therapy-related issues. - Collaborate with dietitians to manage backorders, formula substitutions, patient-reported side effects, and therapy concerns. - Coordinate shipment of enteral supplies through McKesson or SPI facilities. - Conduct proactive refill outreach before refill due dates to support continuity of care. - Schedule pump pickups and coordinate the return of Chartwell equipment when therapy is complete. Benefits - Comprehensive health coverage from day one, including medical, dental, and vision coverage. - Competitive holiday, paid time off, and overtime compensation. - Tuition reimbursement. - Robust 401(k) plan with company match. - Hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligibility to participate in an annual bonus plan. - Minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Role Description We are seeking a motivated, client-focused, and results-driven Detained Consultation Coordinator to join our team. The ideal candidate will be responsible for conducting consultations with the family members of prospective detained clients, guiding them through the legal representation process, and helping them make informed decisions regarding legal services. This role requires strong communication skills, active listening, attention to detail, and the ability to build trust while maintaining a high level of professionalism and empathy. - Conduct consultations with the family members of prospective detained clients — listening to their situation, explaining the firm's services, and guiding them through the decision to retain legal representation. - Complete pre-consultation follow-up calls to confirm appointments and gather necessary information before each meeting. - Follow up after every consultation to answer questions, address concerns, and assist families through the retention process. - Actively listen and document — capture detailed, accurate notes on each client's immigration history and circumstances. - Discuss fees, payment options, and financing clearly and professionally, without pressure. - Process retainer payments and assist with contract execution when applicable. - Maintain accurate records in the firm's case management and CRM systems — every interaction, every detail, on time. - Coordinate with attorneys and intake specialists to ensure smooth case progression from consultation through onboarding. - Meet or exceed KPIs established for the role — you take performance seriously and hold yourself accountable. - Handle all client information with strict confidentiality and professionalism. Qualifications - High school diploma or equivalent required. - 1–2 years of experience in a client-facing, sales, customer service, or consultation-based role. - Fully bilingual in English and Spanish — written and verbal (required). - Strong active listening and note-taking abilities. - Excellent organizational and time management skills. - Tech-savvy with the ability to learn and navigate multiple software platforms quickly. - Professional demeanor with strong interpersonal skills. Requirements - Experience in a legal, immigration, or professional services environment (preferred). - Comfort discussing contracts, retainers, or payment plans (preferred). - Familiarity with HubSpot, Monday.com, Filevine, Vinesign, or similar platforms (preferred). Company Description Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Provide expert insights related to medications, pharmacy products, and patient care. • Participate in a brief pre-production call to align on project goals and expectations. • Collaborate with our production crew during filming sessions. • Communicate recommendations clearly and responsibly for a consumer audience.

• Manage the pharmacy in coordination with the owner • Ensure smooth day-to-day pharmacy operations • Oversee medication dispensing • Support staff in their professional and personal development • Create staff schedules • Implement the Pluspunkt Pharmacy concept • Optimize pharmaceutical and business processes • Introduce pharmaceutical services • Maintain regular communication with the owner and consult with cooperation partners • Advise customers on drug interactions