• The Clinical Educator will manage clinical operations in their assigned territory. • This will include product installation and training to customers, clinical complaint management, field sales support and continuing education, with the overall goal of achieving company sales objectives within their regions while maintaining the efficacy. • The Clinical Educator has general responsibilities for all aspects of customer training management in the assigned territory. • This includes meeting with regional sales team and assisting with achieving the territory sales quotas and objectives. • Deliver customer training on company equipment using demonstrated ability to perform installation and training sessions. • Develop proficiency through comprehensive home office and field training and administer customer training per the installation and training presentations, Quick Reference Guides, and available resources using the currently approved treatment parameters. • Implement effective follow-up training to ensure and monitor efficacy, while developing physician(s) and staff advocates within the practice. • Manage territory clinical operations with regards to reinforcing good clinical practice, investigating, and resolving clinical complaints, and maintaining sales organization education standards. • Support sales organization practice marketing efforts to drive pulse pack sales to ensure accounts within territory are performing the required internal and external promotion for device procedures. • Support capital representative for regional sales related activities when needed, i.e., clinical evaluations, demos, workshops. • Time management is essential, especially towards the end of month/quarter/year. • Support customer clinical research activities as a field clinical research liaison. • Maintain updated knowledge of the industry and competitive products, especially in laser/energy-based devices. • 70-85% travel required to customer accounts, patient seminars, trade shows, workshops, special events, or other field co-travel. • Demonstrate a strong work ethic and represent Sofwave Medical with high integrity, ethics, honesty, loyalty, and professionalism. • Always include professional standard of dress and courtesy. • Maintain consistent communication with VP of Clinical Education, Regional Sales Manager (s), Regional Sales Director (s) and sales team on all matters related to the territory. • Completing clinical administrative responsibilities including, updating clinical account activities in Sofwave Medical’s computer customer database.

• Manage and respond to all patient billing inquiries received through email and Smartsheet platforms. • Collaborate with the full RCM team to investigate and resolve billing concerns within a 48-hour timeframe. • Document all account activity, updates, and resolutions thoroughly and accurately. • Communicate directly with patients and/or practice managers as needed to resolve issues or provide updates. • Support front-end, back-end, and Patient AR call center teams with outbound patient communication via phone, email, and other channels. • Assist with soft collections efforts, ensuring a professional and patient-centered approach. • Identify, track, and analyze billing inquiry trends; prepare and report findings to leadership. • Work closely with Operations and Revenue teams to ensure alignment and continuous process improvement. • Perform other duties as assigned.

• Design, develop, and implement integrations between Oracle Fusion Cloud ERP or E-Business Suite and other applications using Oracle Integration Cloud • Collaborate with internal teams and external partners to gather requirements and develop integration solutions. • Serve as the primary point of contact for technical / integration related issues and provide troubleshooting and support to debug integration issues. • Provide technical guidance and support to junior team members. • Stay current on industry best practices and trends in Oracle Integration Cloud and Oracle Fusion Cloud ERP • Provide Technical/Functional support to Business Development sales pursuits.

• Create a functioning BIM/REVIT model of new design projects within existing facilities. • Creating and revising MEP Revit Models or CAD files in support of MEP design projects within existing facilities. • On-Site CAD verification/site walks • Consolidating the existing as-built documentation and creating a working Revit model. • Ensure all files conform with client Revit/CAD standards.