Better Health Starts Here (Join the SEMG team driving Healthcare improvement across the Southeast)
RCM Patient Billing Liaison
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
RCM Patient Billing Liaison
Southeast Medical Group
• Manage and respond to all patient billing inquiries received through email and Smartsheet platforms. • Collaborate with the full RCM team to investigate and resolve billing concerns within a 48-hour timeframe. • Document all account activity, updates, and resolutions thoroughly and accurately. • Communicate directly with patients and/or practice managers as needed to resolve issues or provide updates. • Support front-end, back-end, and Patient AR call center teams with outbound patient communication via phone, email, and other channels. • Assist with soft collections efforts, ensuring a professional and patient-centered approach. • Identify, track, and analyze billing inquiry trends; prepare and report findings to leadership. • Work closely with Operations and Revenue teams to ensure alignment and continuous process improvement. • Perform other duties as assigned.
Job Requirements
- Minimum of 3 years of experience in revenue cycle management, including denials management and working with all payer types.
- Minimum of 3 years of call center experience, including collections.
- Minimum of 2 years of coding experience preferred, not required.
- Strong knowledge and hands-on experience with Allscripts and eClinicalWorks (eCW) required.
- Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).
- Excellent multitasking, organizational, and time management skills.
- Strong written and verbal communication skills with a high level of professionalism.
- Ability to work collaboratively in a fast-paced environment while meeting strict deadlines.
Benefits
- Paid time off
- Flexible working arrangements
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