PM Pediatric Care

• Oversee and optimize the end-to-end patient flow across Mental Health services. • Ensure efficient movement of patients from referral to treatment initiation. • Supervise Intake Coordinators, Scheduling Specialists, and operational support staff. • Recruit, onboard, train, and develop team members. • Collaborate with clinical, operational, and administrative leaders to maximize patient access and improve patient experience. • Monitor patient flow and optimize provider schedules for better capacity management. • Develop and implement strategies to reduce delays and improve care.

Role Description PM Pediatric Care is hiring Advanced Practice Providers (APPs) with significant pediatric or urgent care/ER experience to join our team. Under the guidance of the local clinical leaders, APPs are responsible for evaluating and providing evidence-based treatment to pediatric patients in an urgent care setting. - Provide expert assessment and treatment of acute injuries and illnesses for both in-person and telemedicine patients, including but not limited to: - Management of the febrile infant/child - Ear/nose/throat infections - Pediatric abdominal pain - Anaphylaxis - Procedural anxiolysis - Respiratory distress - Croup - Asthma - Perform common urgent care procedures, including but not limited to: - Abscess drainage - Foreign body removal - Laceration repair with sutures, staples, and dermal adhesive - Obtain and provide preliminary interpretation of radiographs with radiologist over-reads (only in applicable states). All necessary training will be provided. - Oversee daily operations and patient flow for both in-person and telemedicine visits, with oversight of other providers, staff, and trainees on shift. - Ensure efficient operations by adhering to established policies and procedures and proactively report any necessary changes to the management team. - Collaborate with both on-site and telemedicine teams to assure completion of daily tasks, including but not limited to: - Lab and radiology result review - Patient follow-up - Timely responses to patient calls and questions - Promote a safe, secure, equitable, and healthy work environment by enforcing safety protocols, upholding quality standards, and ensuring compliance with legal regulations. - Maintain patient confidence and protect operations by keeping patient care information confidential in compliance with HIPAA regulations. - Update knowledge and skills through our internal training program, continuing education opportunities, professional publications, and participation in professional organizations. - Actively contribute to service recovery efforts by assisting staff and patients with complaints. - Focus on efficiency metrics to improve in-person and telemedicine urgent care flow, antibiotic stewardship, and patient experience. Qualifications - Pediatric experience is required; Pediatric ER, General Pediatrics, or Urgent Care Experience preferred. - Active ANCC Board Certification or NCCPA Certification. - Active RN (if applicable) and NP/PA state license for each state where treating patients. - Master of Science in Nursing or Doctoral degree in Nursing or Master of Physician Assistant Studies required. - Minimum 2 years of independent pediatric clinical experience as an APP (outside of rotations) or at least 1 year in urgent care or emergency medicine. - Ability to think critically, multitask, and work as part of a multidisciplinary team. - Excellent computer skills and experience with EMR (eCW experience preferred). - Ability to effectively communicate both verbally and nonverbally. Requirements - Compensation: $65 - $100/hour. The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Work as part of the virtual behavioral health team, providing patient services using evidence based medicine • Diagnose and assess mental/behavioral health disorders for pediatric, adolescent and young adult patients; formulate differential diagnoses • Demonstrate appropriate clinical judgement in assessment and treatment, following established clinical care guidelines • Collaborate and communicate with therapist team and medical leadership to discuss patient treatment plans • Order and interpret diagnostic tests when appropriate • Conduct patient history and initial evaluations of incoming patients • Prescribe medications as part of the patient’s treatment regime as allowed by license • Provide both medication management and counseling for patients • Educate patient and parent on medication side effects, risk/benefits and proper usage of new medication and reasonable outcome expectations of medications • Establish and modify patient treatment plan based on clinical assessment and re-assessment with screening tools • Appropriately document each patient visit in the electronic medical record, including subjective and objective data, assessments, treatment plan, and other documentation as necessary • Communicate patient’s plan of care with behavioral health team and patient’s primary care physician • Work with members of the healthcare team in educating the patients of their medical care • Continually update clinical knowledge and skills through consultation, formal and informal education and review of literature for the benefit of themselves as well as for the healthcare team • Provide appropriate referrals when necessary • Provide supervision to psychiatric nurse practitioners

• Perform psychosocial assessments that comply with evidence based practices • Providing counseling and therapy for patients using evidence based treatment modalities • Display competency as an individual, family, and group therapist • Maintain own professional development as required by licensing board • Complete required documentation and paperwork, including biopsychosocial assessments and treatment planning and implementation in a timely manner • Works closely with patient and family and team to overcome obstacles in treatment • Maintain compliance with all company policies and procedures • Demonstrates cultural competency and commitment • Respond quickly to an urgent or emergent need • Maintain a caseload of 15-20 patients weekly and a minimum of 5 patients daily

Role Description The AI & Analytics Engineer I supports the design, build, and delivery of user-facing AI-powered applications, data pipelines, and analytics solutions that drive operational efficiency and decision-making across the organization. This is a developing-professional role focused on hands-on execution under the guidance of senior engineers. Core Responsibilities - AI Applications Development - Assist in building and enhancing AI-powered applications and agents that support business workflows. - Build user-facing interfaces using a modern frontend framework (React, Vue, Angular, or similar). - Develop backend services and REST or GraphQL APIs (Python, Node.js, .NET, or similar). - Develop components of AI solutions that automate routine tasks and surface insights. - Gather requirements from stakeholders with guidance from senior team members. - Iterate on AI applications based on user feedback and testing results. - Provide ongoing Level 3 support for software products. - AI Integration & Delivery - Support integration of AI applications with enterprise systems under senior direction. - Assist with deployment, testing, and monitoring of AI solutions in lower and production environments. - Translate documented business requirements into functional workflows. - Follow established standards for reliability, security, and code quality. - Data Engineering & Pipeline Development - Build and maintain ETL/ELT pipelines that feed analytics and AI use cases. - Ingest and transform data from multiple source systems into centralized platforms. - Validate accuracy, completeness, and structure of pipeline outputs. - Analytics & Data Modeling - Develop and maintain semantic models, datasets, and dashboards (Power BI and related tools). - Apply standardized business metrics and KPI definitions across reports. - Optimize queries and data structures for performance and usability. - Implement and maintain row-level security and access controls on reports. - Cross-Functional Collaboration - Partner with IT, clinical informatics, operations, and business stakeholders to understand reporting and AI needs. - Communicate progress, blockers, and trade-offs clearly to both technical and non-technical audiences. - Escalate architectural or scope questions to senior engineers. - Engineering Standards & Quality - Follow team practices for source control, code review, documentation, and testing. - Monitor AI outputs and data pipelines for accuracy and reliability. - Support compliance with data security, privacy, and governance standards (HIPAA-aware). - Continuous Learning & Improvement - Build technical depth in AI/ML tooling, cloud services, and modern data platforms. - Contribute small improvements to existing AI tools, dashboards, and pipelines. - Stay current with emerging AI and analytics technologies relevant to healthcare operations. Scope & Impact - Contributes directly to AI application and analytics delivery used across business operations. - Expands team throughput on AI applications, dashboards, and insight distribution. - Operates under the technical direction of the AI & Analytics Engineer II and Senior Director of AI, Data, & Enterprise Applications. Success Metrics - Volume and quality of analytics and AI deliverables completed. - Reliability and performance of owned pipelines and reports. - Reduction in backlog for analytics and AI requests. - Growth in technical proficiency over the first 12–18 months. - Stakeholder satisfaction with delivered solutions. Qualifications - 2–4 years of experience in data analytics, BI development, data engineering, or software development. - Hands-on experience building custom software products, including writing code and delivering end-to-end solutions aligned to business requirements. - Proven ability to conduct testing, troubleshoot and debug issues, and ensure high-quality, reliable application performance across environments. - Hands-on experience building dashboards, reports, or data pipelines in a professional setting. - Hands-on experience building and shipping user-facing applications end-to-end, including both frontend and backend components. - Demonstrated proficiency with a modern frontend framework (React, Vue, Angular, or similar). - Demonstrated proficiency with a backend framework (FastAPI, Django, Express, ASP.NET Core, Spring Boot, or similar). - Active GitHub profile or equivalent code portfolio with reviewable code samples (required at application). - Exposure to AI, machine learning, or workflow automation projects (academic or professional) preferred. Requirements - Demonstrated proficiency in modern software engineering tools and practices, including Agile development, CI/CD workflows, automated testing, and code review standards. - Daily experience with Git and GitHub, including branching, pull requests, and code review workflows. - Working proficiency with SQL and relational data modeling. - Experience with Power BI (or comparable BI platform) including DAX and semantic models. - Familiarity with ETL/ELT concepts and at least one data integration tool. - Exposure to cloud platforms (Azure preferred) and AI/ML services a plus. - Comfort working with both structured and unstructured data. Competencies - Strong analytical and problem-solving skills with attention to detail. - Willingness to learn from senior engineers and apply feedback quickly. - Effective written and verbal communication with technical and non-technical partners. - Ability to manage multiple concurrent tasks and meet committed delivery dates. - Healthcare or pediatrics domain interest is a plus. Compensation The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Work as part of the virtual behavioral health team, providing patient services using evidence based medicine • Diagnose and assess mental/behavioral health disorders for pediatric, adolescent and young adult patients; formulate differential diagnoses • Demonstrate appropriate clinical judgement in assessment and treatment, following established clinical care guidelines • Collaborate and communicate with therapist team and medical leadership to discuss patient treatment plans • Order and interpret diagnostic tests when appropriate • Conduct patient history and initial evaluations of incoming patients • Prescribe medications as part of the patient’s treatment regime as allowed by license • Provide both medication management and counseling for patients • Educate patient and parent on medication side effects, risk/benefits and proper usage of new medication and reasonable outcome expectations of medications • Establish and modify patient treatment plan based on clinical assessment and re-assessment with screening tools • Appropriately document each patient visit in the electronic medical record, including subjective and objective data, assessments, treatment plan, and other documentation as necessary • Communicate patient’s plan of care with behavioral health team and patient’s primary care physician • Work with members of the healthcare team in educating the patients of their medical care • Continually update clinical knowledge and skills through consultation, formal and informal education and review of literature for the benefit of themselves as well as for the healthcare team • Provide appropriate referrals when necessary • Provide supervision to psychiatric nurse practitioners

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. • Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. • Provide accurate and courteous information regarding our services to physicians and other callers. • Respond effectively and promptly to all patient, provider, and team member requests. • Maintain/Update patient information and working knowledge of insurance protocols. • Utilize eligibility systems, on-line websites or phone calls to determine insurance benefits. • Provide information to the patient and/or guarantors regarding their benefits and financial obligations. • Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. • Explain insurance coverage and financial responsibility to patients in clear language. • Communicate when insurance issues arise (inactive coverage, referral needed, etc.). • Work with billing teams to correct coverage issues. • Maintain insurance panels. • Obtain approval for schedule changes or cancellations as appropriate. • Meet specified goals and objectives assigned by management. • Escalate any problems that may arise to management. • Complete other duties as assigned or identified based on patient needs. • Ability to adhere to quality and productivity standards.

Role Description The Mental Health Patient Coordinator coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. - Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources, and staff members. - Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. - Provide accurate and courteous information regarding our services to physicians and other callers. - Respond effectively and promptly to all patient, provider, and team member requests. - Maintain/Update patient information and working knowledge of insurance protocols. - Utilize eligibility systems, online websites, or phone calls to determine insurance benefits. - Provide information to the patient and/or guarantors regarding their benefits and financial obligations. - Handle billing inquiries, collect any out-of-pocket (deductibles, copays, etc.), and process payments accurately. - Explain insurance coverage and financial responsibility to patients in clear language. - Communicate when insurance issues arise (inactive coverage, referral needed, etc.). - Work with billing teams to correct coverage issues. - Maintain insurance panels. - Obtain approval for schedule changes or cancellations as appropriate. - Meet specified goals and objectives assigned by management. - Escalate any problems that may arise to management. - Complete other duties as assigned or identified based on patient needs. - Ability to adhere to quality and productivity standards. Qualifications - Experience with insurance eligibility. - Bilingual Spanish Preferred. - Bachelor’s degree preferred. - Attention to detail a requirement. - Strong organizational skills. - Ability to multi-task and prioritize. - Ability to work well with others in a team-driven environment. Requirements - Compensation range: $48,000 - $53,000 (dependent upon relevant experience). - Schedule: Tuesdays - Fridays: 8:00am - 5:00pm EST; Saturdays 9:00am - 1:00pm EST (Saturday hours can be slightly flexible). Benefits - Role Dependent. - The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. Company Description PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Assist in building and enhancing AI-powered applications and agents that support business workflows • Develop components of AI solutions that automate routine tasks and surface insights • Gather requirements from stakeholders with guidance from senior team members • Iterate on AI applications based on user feedback and testing results • Provide ongoing Level 3 support for software products • Support integration of AI applications with enterprise systems (e.g., EMR, HRIS, data platforms) under senior direction • Assist with deployment, testing, and monitoring of AI solutions in lower and production environments • Translate documented business requirements into functional workflows • Follow established standards for reliability, security, and code quality • Build and maintain ETL/ELT pipelines that feed analytics and AI use cases • Ingest and transform data from multiple source systems into centralized platforms • Validate accuracy, completeness, and structure of pipeline outputs • Develop and maintain semantic models, datasets, and dashboards (Power BI and related tools) • Apply standardized business metrics and KPI definitions across reports • Optimize queries and data structures for performance and usability • Implement and maintain row-level security and access controls on reports • Partner with IT, clinical informatics, operations, and business stakeholders to understand reporting and AI needs • Communicate progress, blockers, and trade-offs clearly to both technical and non-technical audiences • Escalate architectural or scope questions to senior engineers • Follow team practices for source control, code review, documentation, and testing • Monitor AI outputs and data pipelines for accuracy and reliability • Support compliance with data security, privacy, and governance standards (HIPAA-aware) • Build technical depth in AI/ML tooling, cloud services, and modern data platforms • Contribute small improvements to existing AI tools, dashboards, and pipelines • Stay current with emerging AI and analytics technologies relevant to healthcare operations

• Own strategic relationships with Tier 1 payers: UnitedHealthcare, Aetna, Cigna, Anthem/BCBS, and Humana; serve as executive liaison to payer leadership at the C-suite and senior VP levels • Negotiate multi-year rate renewals, expand geographic coverage, and improve contract terms including facility fees, after-hours differentials, and coding/billing policies • Lead escalation management: resolve contract disputes, address network adequacy issues, and navigate audit and compliance challenges • Translate clinical quality, patient satisfaction, and cost-effectiveness into compelling payer value propositions • Analyze rate structures, benchmark against market, and identify opportunities for rate improvement • Accelerate behavioral health payer contracting in NY, NJ, and FL, and lead payer entry into 6+ new states over 24 months • Negotiate rates, terms, and coverage policies that support financial sustainability, with a target of $200K–$280K revenue per clinical FTE • Lead payer credentialing and network inclusion strategy for therapists, psychiatrists, and psychiatric NPs across multiple states; drive credentialing cycle time to under 45 days • Design and execute a behavioral health payer entry playbook covering market landscaping, contract negotiation sequencing, credentialing project management, and post-contract optimization • Evaluate and build value-based care partnerships: shared savings, bundled payments, quality incentive programs, and outcomes-based contracts • Build payer performance dashboards tracking contract utilization, revenue per contract, payer mix, claims denial rates, and financial performance by payer • Develop negotiation playbooks, contract templates, and rate benchmarking tools to scale the payer strategy function • Build and lead the payer strategy team as the organization scales, including future hires in payer contracting, credentialing, and analytics • Drive $15M–$25M in cumulative revenue impact through contract optimization, new payer partnerships, and value-based upside