• Manage the development, operations, and results of the Gulf South Region market performance • Maintain key provider relationships and track innovative pilot programs • Support the Regional President on community, state and federal government engagement • Monitor strategic provider relationships needed for network adequacy, Stars performance, and market expansion • Track and maintain status of pilot programs proposed or deployed in the region • Monitor and track national providers with a regional footprint • Coordinate weekly regional leadership meetings and agenda • Manage Market Reviews and strategy presentations • Facilitate aspects of the bid process

• Administer ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches. • Evaluate resources, developing a plan of care, and identifying LTSS providers and community partnerships. • Build trust and promote independence through a collaborative relationship with the Care Coordinator, member and caregiver. • Connect and refer members to community resources and third-party payers.

• Answer telephone calls and emails in a professional manner. • Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs. • Promptly follow up with guest inquiries and leads to secure bookings. • Deliver the highest standard of service to all guests. • Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions. • Provide general information to guests on company policies and procedures. • Maintain potential and current guest profile information. • Meeting all the companys provided quality assurance standards. • Selling and building great guest experiences, including making recommendations and providing upsell options. • Perform other duties as assigned.

• Install, Remove and/or Certify Equipment: Install panoramic X-ray and cone beam equipment and related computers. • Calibrate the equipment to ensure high-quality images and optimum performance. • Test and remove existing equipment for either purchase for recertification or disposal. • Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks. • Conduct performance tests on purchased equipment to ensure proper quality and condition. • Maintain tools and test equipment properly. • Have a “handyman acumen” – it is necessary to have the mechanical understanding of construction methods to facilitate the installation of capital equipment, electrical connections, low-voltage connection, and be at ease with using power and hand tools. • Provide Services: Deliver on-site or remote technical support for computers and dental imaging equipment. • Create and maintain necessary technical documentation and procedures. • Complete required internal, regulatory documentation, and expense reports on time. • Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods. • Be a resource to our customers: Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training. • Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction. • Meet health and human services, environmental health and safety and/or other applicable regulatory requirements. • Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving. • Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers. • Assume added responsibilities as asked.