Seabrook, WA logo
Seabrook, WA

Washington's Beach Town

Reservations Agent – PT

GeneralGeneralPart TimeRemoteSeniorTeam 51-200Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

20 hours ago

Salary

$18 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Reservations Agent – PT

Seabrook, WA

• Answer telephone calls and emails in a professional manner. • Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs. • Promptly follow up with guest inquiries and leads to secure bookings. • Deliver the highest standard of service to all guests. • Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions. • Provide general information to guests on company policies and procedures. • Maintain potential and current guest profile information. • Meeting all the companys provided quality assurance standards. • Selling and building great guest experiences, including making recommendations and providing upsell options. • Perform other duties as assigned.

Job Requirements

  • High school diploma or equivalent required; additional education or certifications in hospitality are a plus.
  • Previous guest service experience or experience in a call center environment preferred.
  • Experience handling inbound and/or outbound sales calls preferred.
  • Proficiency in Microsoft Word, Excel, Google Drive, and Outlook; strong keyboarding and 10-key skills required.
  • Ability to work varied shifts, including evenings, weekends, and holidays.
  • Must reside in Washington State at the time of hire and maintain Washington residency throughout employment.
  • All candidates must pass a background check prior to employment.

Benefits

  • Medical, Dental and Vision Insurance for all full-time team members
  • 401(k)
  • Basic Life Insurance
  • 100% Company Paid Voluntary Life, Critical Illness and Accident Insurance
  • Paid Time Off: 10 days (80 hours) earned with up to 1 year of service. 15 days (120 hours) earned up on completing 1-4 years of service. 20 days (160 hours) earned upon completing 5-9 years of service. 25 days (200 hours) earned upon completing 10+ years of service.
  • Employee Assistance Program
  • Teladoc Virtual Services
  • Tuition Reimbursement
  • Discounts and Rental Credits

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