Seabrook, WA

• Answer telephone calls and emails in a professional manner. • Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs. • Promptly follow up with guest inquiries and leads to secure bookings. • Deliver the highest standard of service to all guests. • Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions. • Provide general information to guests on company policies and procedures. • Maintain potential and current guest profile information. • Meeting all the companys provided quality assurance standards. • Selling and building great guest experiences, including making recommendations and providing upsell options. • Perform other duties as assigned.