• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations • When returning or placing outbound calls, the same HIPAA privacy regulations must be followed • Log in and out of multiple systems (including practice management systems) to research and answer patients’ questions, accurately and with detail • Obtain patient payment information over the phone, process the payment, and appropriately note the account • Escalate issues effectively to a supervisor or management for assistance • Responsible for ensuring all client-specific protocols are followed during the patient billing cycles • Provide an accurate and thorough analysis of aging, as requested • Review statements to ensure that the information and balance are accurate • Respond to requests professionally and promptly, and follow up with outstanding requests in a similar manner

• The Contract Specialist is responsible for implementing and maintaining nimble’s managed care contracting strategy in a multi-state environment • Manage and maintain accurate files for each pending and executed managed care contract; provide timely network updates to clients • Serve as the external negotiator with payers on behalf of healthcare facilities and individual providers, handling all aspects of outreach, communication, and contracting logistics • Analyze contract terms, reimbursement structures, and financial impact using data models and payer data • Develop clear, actionable recommendations based on your analysis and present findings directly to the provider client • Partner closely with clients to understand their goals and challenges, and tailor negotiation strategies accordingly • Assist in resolving billing or contractual issues with insurance carriers, advocating on the client’s behalf • Evaluate, negotiate, and renegotiate managed care contracts with health plans, hospitals/health systems, IPAs, government programs, and other payers • Load and validate payer contract terms, rates, and fee schedules into client systems with accuracy and consistency • Ensure organized documentation and version control for all contract files and related payer communications • Track and interpret regulatory updates, policy changes, and market trends that may affect client reimbursement • Support additional client projects, including payer escalations, audits, and strategic network decisions

• Greets patients and introduces self. • Presents a professional image and customer focus. • Verifies patient information, medical history, medications, and confirms purpose of visit. • Conducts pre-surgical evaluations and diagnosis as required for surgical implant procedures • Provides assessment, diagnosis and individual therapy treatment to patients in the behavioral health program. • Monitors the effectiveness of interventions. • Performs routine and crisis counseling/interventions, and suicide risk assessments as needed. • Provides referrals for services as needed. • Responsible for the content of education and counseling programs for patients. • Responsible for appropriate documentation of information in patients' charts (EMR/EHR). • Secures patient information and maintains patient confidence by completing and safeguarding medical records. • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations. • Practices safe habits including but not limited to infection control, lifting procedures, etc. • Practices teamwork by helping others willingly and communicating in a professional manner • Coordinates with clinical and other staff members in the provision of services to patients. • Updates job knowledge by participating in educational opportunities • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements. • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Operates standard office equipment • Adheres to Advanced Pain Care’s Policies and procedures • Has regular and predictable attendance • Performs other duties as assigned.

• Responsible for maintaining sanitation standards in a commercial kitchen • Performs a variety of cleaning, maintenance, food preparation, stocking, and serving duties • Assists cooks and coordinates activities within a food service area • Maintains various products at certain levels in preparation, serving, or storage areas • Stocks various food service areas with products and materials • Cleans dishes, utensils, pots, and pans • Cleans general dining, kitchen, or storage areas • Assists with large cleaning projects • Removes garbage from assigned areas • Sets up, breaks down, and cleans tables and serving lines • May prepare food or cook vegetables, entrees, etc. • Notify supervisor if safety and sanitation standards are not being met