• Conducts on-site education and / or consulting. • Supports field personnel in providing the best possible outcomes and service for Medtronic customers. • Participates in conventions, forums, and meetings to increase product awareness. • Works closely with the DBS Sales and Clinical teams to provide customer case coverage and sales support. • Serves as a technical resource to support sales of a specific medical product or solution. • Maintains current knowledge about assigned products and services as well as competitive products. • Proactively identify needs and teach a broader level of caregivers and account employees. • Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies.

• Provide clinical and technical support as well as education to Medtronic customers in vascular disease therapies. • Educate and provide information regarding clinical results and the clinical efficacy of our full vascular bag portfolio. • Conduct regular calls to hospitals or clinics to support vascular sales, service and education objectives with high energy, product knowledge confidence to drive improved patient outcomes. • Promote and establish education of the company’s products and/or services with one-on-one training sessions, in-service education programs and support of conferences. • Receive direction from the Clinical Service Manager, District Sales Manager with collaboration from sales reps on case and technical support with physicians and staff. • Support district sales strategy: work with sales representatives and managers to achieve business plans. • This may include inventory support, and technical case support. • Demonstrate flexibility in scheduling to be able to provide technical case support based on the needs of the customer, including short term notice. • Support all business activities including but not limited to training, PO collection and inventory management. • Conduct cycle counts of inventory at customer accounts. • Assist with resolving discrepant inventory levels. • Lead efforts in accounts to obtain signed Consignment Agreements (CA) and Inventory Schedules (IS). • Optimize return on invested inventory across the district. • Reposition under-performing inventory to accounts with revenue growth opportunity. • Recommend and monitor inventory levels in alignment with customer segmentation and pricing & contract strategies. • Coordinate and execute Phase-In and Phase-Out activities for product launches. • Support Area and District sales strategy; work with sales representatives and service leaders to achieve business plan. • Responsible for developing, building, and strengthening long-term relationships with stakeholders including key decision makers, customers and their staff, and administrators that drive business and therapy adoption. • Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic’s vascular products and/or services to understand and confirm customer needs, effectively engages, and overcomes customer objections. • Assess customer needs and feedback regarding new products and/or modifications to existing products and communicates to sales representatives. • Partner with sales team and vascular field technician on inventory management initiatives.

• Delivery Ownership: Take end-to-end ownership of project outcomes (scope, timelines, quality, and risks) for high-profile global clients. • Execution Excellence: Remove non-technical blockers, adapt staffing, and ensure agreed delivery processes are followed and optimized. • Technical Judgment: Evaluate trade-offs and challenge assumptions to guide decisions, acting as a bridge between technical teams and business value. • Stakeholder Management: Build strong operational trust with enterprise clients, managing expectations transparently regarding risks and changing priorities. • Team Leadership: Build and develop high-performing teams, ensuring workload balance, engagement, and alignment. • Delivery-Led Growth: Identify opportunities for renewals and expansions based on the value delivered and client trust.

• Gérer la relation SAV client sur les bornes de recharge pour véhicules électriques • Prise en charge des appels téléphoniques entrants ou des messages envoyés par e-mail • Ouverture et gestion des tickets SAV • Réalisation de diagnostics à distance et d’interventions de 1er niveau • Coordination avec les équipes de techniciens pour planification des interventions sur site • Suivi des actions en cours ou réalisées (logiciel de suivi dédié)