• Assist the Chief, DPLS in ensuring harmonious working relations with Representatives of Member Countries regarding their protocol-related requirements and their accreditation vis-à-vis the host country, including the registration and accreditation of IYF personnel; • Arranges the facilitation of credentials for newly appointed Representatives, briefing them on the standard procedures; • Plan, coordinate and execute official and high-level visits/functions, ceremonies, bilateral and multilateral meetings with foreign dignitaries and special events hosted at IYF, coordinating with the Security and Interpretation Services, and liaising with Member States, where necessary; • Ensure the organization and provision of the necessary protocol and liaison services required for the IYF Events and other governing body meetings, committees and groups established; ensure protocol arrangements and manage operational preparations, such as invitations, table plans, seating, menus and facilities; manage and control protocol budgets and financial expenditures; • Support all aspects related to the IYF Awards Programmes, including maintaining relationships with stakeholders, preparing or approving correspondence, authorizing the purchase of medals, and ensuring the maintenance of the database; • Manage general and protocol related correspondence to/from Permanent Missions, Governments, Intergovernmental organizations and other entities; prepare and review congratulatory, appreciation, welcome and condolence letters; coordinate and ensure the effective management and verification of the database regarding the contact information of senior officials, Ambassadors and Permanent Missions; • Provide substantive and authoritative advice and respond to queries on protocol issues such as honorifics/titles, salutations, VIP ranking, gift exchanges and invitation letters; and • Perform other related activities when required.

• Animer des stages pour étudiants et audioprothésistes • Former les clients lors de sessions thématiques • Concevoir et organiser des sessions de formation • Intervenir auprès des écoles d’audioprothèse • Créer et diffuser des supports pédagogiques • Promouvoir les marques WSA et l’expertise technique

• Supporting the growth ambitions of our customers by delivering Benco's Practice Coaching curriculum on key business and leadership systems • Customize learning objectives and deliverables to meet the needs of the dentist and dental office team • Assist the team with updating curriculum and creating modules to support remote education • Completing practice assessments to evaluate dental practice opportunities and securing sales of our program

• Evaluate and assess practices to identify strengths and areas of opportunity, helping with coaching contract sales throughout the process • Quickly analyze data and team climate in order to present findings and create implementation plans as the foundation of coaching contracts • Work with customers and Clinical Coach peers to align on topics and dates for in-person coaching delivery and virtual follow-ups, in accordance with the Coaching and Education department's guidelines on cadence • Host monthly calls with clients to check in and take pulse on their improvements; offer tools to help with adoption and accountability • Help practices implement systems that optimize patient care and satisfaction while growing revenue and profitability of the practice • Drive sustainable, measurable, and profitable growth through rigor and monthly review of the practice KPIs • Monitor P&L statements for each practice and develop effective ways to close the gaps between actual performance and company projections • Develop and maintain excellent relationships with dental team in order to influence and nurture long-standing relationships • Write and deliver comprehensive recaps/progress reports after each customer visit • Maintain organized and detailed customer records in accordance with the Coaching and Education department's protocols • Help shape and evolve curriculum so that it remains relevant and forward-thinking • Maintain customer confidentiality