• Deliver annual risk assessment in a residential setting or telehealth • Conduct comprehensive in-home health risk assessments to identify all active and chronic disease conditions • Takes history, examines, determines diagnoses • Provides written documentation of patient visit, per NCQA standards • Takes patient vital signs, as necessary • Places case management referrals and communicates with PCP as necessary • Communicates with patients, caregivers, agency nurses, other providers and vendors as necessary • Performs all clinical duties while observing OSHA Universal Precautions • Maintains patient confidentiality • Attends required meetings and in-services and participates in committees, as requested • Participates in professional development activities and maintains professional licenses and affiliations

• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.

• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.

• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.