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David Kennedy Recruitment Ltd.

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Customer Expert – German, Dutch or French

GeneralGeneralFull TimeRemoteSeniorTeam 11-50Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Greece

Posted

1 day ago

Salary

0

Seniority

Senior

GermanDutchFrenchEnglish

Job Description

Customer Expert – German, Dutch or French

David Kennedy Recruitment Ltd.

• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.

Job Requirements

  • Fluent or native-level in one of the languages German/Dutch/French
  • Good English communication skills
  • Strong verbal and written communication abilities
  • Excellent active listening and problem-solving skills
  • Comfortable using computers and basic technology tools
  • Customer-focused mindset with a positive and professional attitude
  • Ability to work independently in a remote environment
  • Previous customer support, troubleshooting, or customer service experience
  • Experience working in contact centre, BPO, retail, hospitality, or support environments
  • Experience using CRM systems or customer service tools

Benefits

  • Competitive monthly salary package
  • 2 additional salaries per year
  • Full remote work within Greece
  • Complete relocation support to Greece when required
  • Flight ticket paid and booked by the company
  • Temporary hotel accommodation upon arrival
  • Support with accommodation search process
  • Private healthcare benefits
  • Additional employee discounts and perks
  • Full training provided by certified instructors
  • Professional development and career growth opportunities
  • Participation in company events and CSR initiatives
  • Free online Greek language courses

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