Customer Solutions Specialist
Location
United States
Posted
1 day ago
Salary
$84.5K - $162K / year
Seniority
Mid Level
Job Description
Customer Solutions Specialist
AbbVie
• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience • Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert • Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory • Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient • Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs • Communicate with AbbVie field teams in a compliant manner
Job Requirements
- Bachelor’s degree preferred or relevant and equivalent industry experience required
- 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills
- Prior health care sales experience, or experience working in a health care environment preferred
- Valid driver’s license and ability to qualify for and maintain fleet vehicle
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers
- Demonstrated ability to map and understand internal processes
- Can use information gathered to think strategically and to handle complex HCP settings
- Strong communication and interpersonal skills
- Demonstrated ability to influence others, including internal peers, through knowledge
- Strong computer aptitude required including understanding of Windows and internet browsers.
Benefits
- paid time off (vacation, holidays, sick)
- medical/dental/vision insurance
- 401(k)
- short-term incentive programs
Related Guides
Related Categories
Related Job Pages
More General Jobs
Senior Environmental Specialist – Rotational
Kuna EngineeringRooted in Alaska; Focused on its Future: Providing Alaskan communities with personalized service for more than 40 years
• Provide environmental monitoring and compliance services in support of the road construction at the Red Dog. • Transition to environmental compliance and implementation for water discharge and treatment projects at the Red Dog Mine. • Responsible for environmental monitoring, ensuring adherence to compliance requirements and regulatory commitments. • Work closely with Teck’s Construction Manager to ensure that the construction crew carries out their duties and responsibilities in accordance with Construction Environmental Monitoring Plan (CEMP). • Monitor environmental conditions in the construction area and document the efficacy of environmental control measures. • Conduct environmental inspections and field compliance activities, and document compliance with the Project’s plans, policies, procedures, and permit requirements. • Provide quality assurance during construction, including audits, inspections, monitoring, and documenting the performance of the measures. • Coordinate between the Red Dog Construction Manager and the construction teams to facilitate communication and quickly resolve conflicts, issues, and challenges relating to environmental concerns. • Inspect environmental field activities conducted by the construction team and report issues. • Propose and recommend proactive solutions and best management practices for meeting environmental requirements for the Project. • Manage the installation of environmental protection measures on an as-required basis through the Project duration.
• Taking co-founder level responsibility for running an innovative, VC-driven tech company • Leading the M&A / transaction execution and/or the operations / value creation work stream of the company (we will pair you with a complimentary co-founder if you cannot cover both) • Running the business as a general manager with responsibility for profit, revenue, cash and quality targets • Building, leading and motivating your own energetic and results-oriented team • Identifying opportunities and potentials for improvement in an entrepreneurial manner • Managing relationships with key stakeholders and business partners (internal and external)
• Taking co-founder level responsibility for running an innovative, VC-driven tech company • Leading M&A / transaction execution and operations/value creation work stream • Running the business as a general manager with profit, revenue, cash, and quality targets • Building, leading, and motivating an energetic and results-oriented team • Identifying opportunities for improvement in an entrepreneurial manner • Managing relationships with key stakeholders and business partners
• Building and maintaining long-term relationships and partnerships with your real estate agents • Calling and networking with real estate agents weekly • Taking full loan applications and developing a strategy to help a borrower get pre-approved for a mortgage • Following up with leads to be top of mind when they are ready to buy • Following up on loan documents and working with processors to guide the loan to the finish line • Acting as your clients’ go-to resource for financial guidance and solutions • Building and managing a strong pipeline of loans to meet and exceed sales goals
