• Assist the Program Manager in the overall planning, coordination, and execution of program activities. • Lead and manage PMO operations, including process development, governance, documentation, and performance tracking. • Lead and manage the Task Order Managers. • Oversee project schedules, resources, deliverables, and program performance metrics. • Manage task order execution, including tracking, compliance, and reporting. • Drive budgeting, financial forecasting, cost control, and financial reporting efforts. • Monitor program risks and implement mitigation strategies. • Act as the primary point of contact in the Program Manager’s absence. • Facilitate collaboration among cross-functional teams, subcontractors, clients, and external partners. • Ensure adherence to organizational policies, contract requirements, and regulatory standards. • Prepare detailed reports, dashboards, and executive briefings for senior leadership and stakeholders. • Lead continuous improvement initiatives to enhance program and PMO effectiveness. • Support resource management and prioritization across the program portfolio. • Ensure thorough documentation and record-keeping for all program and PMO activities. • Foster a positive, productive team environment and mentor junior staff. • Oversee the PM Center of Excellence: Defining PM SOP and reporting to drive consistency across the program. • Supervises assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation. • Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems. • Supervises the business development activities at all stages, including the preparation and review of technical and cost proposals. • Supervises program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement. • Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances. • Prepares and provides various reports and technical reviews to senior management as requested. • Ensures compliance with relevant corporate and government policies and standards.

• Own and drive the company's external audit, examination, and due diligence programs end to end • Ensure the organization is consistently audit-ready, responsive to regulators, banks, and third parties • Produce accurate, complete, and timely evidence with confidence • Report through Compliance and partner closely with Legal, working with Security, Engineering, Data, Operations, and Product teams • Execute, coordinate, and maintain program integrity for all external reviews and regulatory obligations • Manage audit and exam timelines, requests, responses, and follow-ups • Coordinate internal teams to gather, review, and submit accurate evidence • Track findings, management responses, remediation commitments, and validation • Own responses to bank due diligence requests, partner and third-party questionnaires, and ongoing monitoring requests • Design and execute an audit-ready Compliance Management System (CMS)

• Lead complex, cross-functional programs supporting government and strategic initiatives • Ensure programs are delivered on time and aligned to business objectives • Serve as the accountable program lead, managing scope, milestones, financial performance • Guide a matrixed team and ensure coordination across internal and external stakeholders • Prepare and present program reviews and financial updates to stakeholders • Monitor contract execution and identify growth opportunities • Manage customer and partner relationships to maintain trusted partnerships • Support capture and proposal efforts with execution strategies and risk assessments

- Own and manage the end-to-end Health Plan Data Submissions program lifecycle (HPDE, Bridge, PayerOne, DAV), from intake and planning through file generation, validation, submission, and confirmation - Design and maintain a capacity-aware, input-driven execution model that replaces static calendar-based planning and improves delivery predictability - Ensure delivery against fixed, non-negotiable submission deadlines while managing competing priorities and ad-hoc demand - Serve as the primary point of accountability for submission delivery, providing clear status reporting, risk assessment, and escalation to stakeholders and leadership - Translate technical, operational, and business requirements into clear timelines and executable delivery plans - Coordinate cross-functional teams to ensure clear ownership, effective handoffs, and timely execution - Proactively identify delivery risks, assess impact, and implement mitigation strategies to minimize errors, rework, and downstream disruption - Establish and maintain a structured system of record for submission requests, milestone tracking, and delivery confirmations to reduce manual coordination risk