The Leaders in Telecom Management since 2001.
Telecom Order Specialist
Location
United States
Posted
6 hours ago
Salary
0
Seniority
Senior
Job Description
Telecom Order Specialist
Digital Direction
• Represent Digital Direction as part of a Managed Telecom Team for our existing and new customer base • Interface with clients and vendors to facilitate client orders • Support our clients as they make changes to their telecom environment • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
Job Requirements
- 5+ years of high-level experience in a related field operations within a telecommunications company
- Must have excellent customer service skills and interpersonal skills
- Must have advanced level skills in MS Office including Excel and CRM
- Ability to work under pressure and to multi-task
- Proactive, self-motivated, and determined attitude
- Customer focused with an eagerness to engage when issues are encountered
- Responsible for the operational daily management of telecommunications including; Project coordination of customer moves, adds, change, and disconnect orders
- Voice and data migrations
- Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
- You must be able to review telecom order packages, submit to carrier, then manage project through installation
- Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies
- Ability to understand, analyze and explain Telco USOCs on CSRs
- Build inventory records in our CRM utilizing CSRs
- Possess a high understanding of Telecom contracts.
Benefits
- Flexible work arrangements
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