• Maintain subject matter expertise for all lines of business (LOB) • Support Manager in writing/reviewing Appeal letter language • Process appeals in accordance with established standards and workflow • Generate reports, monitor and address trends within appeals and reconsiderations

• Assisting Community Health Options Members by responding to phone, mail, and/or email inquiries accurately • Resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach • Facilitating comprehensive first call resolution for Members through exceptional customer service • Providing navigational support for Community Health Options health insurance processes and online web systems • Supporting health care providers, insurance agents and brokers using a customer-focused model • Fostering and maintaining close working relationships with all clients and taking a proactive, problem-solving approach

• Train and support customers and hospital staff on Digital Pathology workflows, clinical procedures, protocols, and solution usage. • Provide clinical consulting on Digital Computational Pathology topics, including workflow adoption, integration, optimization, and best practices. • Support new releases, upgrades, and version changes by re-training users and guiding changes to operating procedures. • Troubleshoot application issues, resolve incidents, and identify practical workarounds to ensure a smooth customer experience. • Contribute to successful implementations by working closely with project teams, documenting best practices, and supporting predictable delivery. • Engage customers through visits, demonstrations, presentations, feedback gathering, and voice-of-customer input to drive adoption and continuous improvement.

• Conduct developmental screening/assessments, provide Speech Language Pathology services, and consult with family members and other professionals working with the family • Coach family members and caregivers on various intervention strategies to facilitate active involvement and carry-over both in-home and in community settings • Ensure that progress is generalized and caregivers are active participants in intervention through addressing specific goals, coaching sessions, and communication with the entire team • Prepare progress reports • Maintain confidentiality of information regarding children and families (in accordance with HIPAA and/or State/Federal regulations)