About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary You’ll join cross-functional teams building mission-critical platforms for CMS, designing and delivering systems that support millions of Americans every day. This is work that matters—real production systems that improve access to healthcare and public services. You care deeply about impact, understand that technology isn’t the answer to everything, and know how to apply it thoughtfully to solve the right problems. You’re energized by building large-scale, inclusive, and resilient systems—platforms that are fast, secure, accessible, and designed with empathy for both end users and the teams who build them. You’ll help set a high bar for simplicity, reliability, and human-centered engineering across FedHealth programs. As the Senior Infrastructure Engineering Manager (FedHealth/Platform), you’ll lead a team responsible for the platforms that power multiple CMS delivery teams and vendors. Your mission is to unlock developer productivity, strengthen platform reliability, and ensure our engineering investments are aligned with real business and mission outcomes. You’ll coach and grow engineers, shape platform strategy, and stay hands-on—contributing directly to the design, architecture, and implementation of systems that enable teams to move faster, safer, and with confidence. This role sits at the intersection of technical leadership, platform excellence, and public-good impact—perfect for someone who wants to scale not just systems, but the way government technology gets delivered. What you'll do - Guide and develop a team of 10-12 platform engineers by providing coaching, feedback, and growth opportunities, setting clear goals, managing performance, and ensuring accountability - Foster a positive, inclusive culture, support employee well-being, and lead by example, while aligning team efforts with organizational goals, removing obstacles, and enabling the team to achieve results effectively - Work closely with development, operations, security, and architect engineers to identify needs, incorporate feedback, and deliver scalable and secure platform solutions - Contribute directly to the design, architecture and implementation of platform features and capabilities - Manage platform engineering budgets, coordinate resource allocation, and optimize costs for cloud and on-premise infrastructure - Define and enforce platform engineering standards, documentation, automated workflows, and compliance requirements - Ensure thorough documentation and facilitate knowledge sharing across technical teams, promoting internal awareness and adoption of platform solutions across Nava Required skills - At least 7 years in platform development, with at least 3 years in formal management roles, leading sizable technical teams and strategic initiatives - Proven experience leading platform or infrastructure engineering teams, establishing strategic vision, and delivering robust platforms - Advanced skillsets in cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), automation, CI/CD pipelines, and observability tools - Ability to collaborate across technical and management teams, communicate complex concepts clearly, and solicit feedback for platform improvement - Strong analytical thinking to address technical challenges, drive process improvements, and introduce new tools or methodologies as needed - Understanding of security principles, risk management, and regulatory/audit requirements for platform engineering Compensation $136,000 - $153,000 a year Other requirements All roles at Nava require the following: Legal authorization to work in the United States Ability to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with Nava Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave — paid time off for new parents, plus weekly meals delivered to your home Wellness program — full platform offering physical, mental, & emotional health resources & support tools Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest 401(k) match — Nava matches 4% of your salary to support your retirement savings plan Flexible work — remote-first environment with flexibility built around your schedule and responsibilities Home office setup — company laptop & setup assistance provided via Staples for remote work needs Utility support — monthly reimbursement to help offset eligible home office utility expenses Learning opportunities — internal training programs and resources to help grow your professional skills Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — get rewarded when you refer great people who join the Nava team Commuter benefits — pre-tax commuter programs to support in-office travel when applicable Supportive culture — A collaborative and remote-friendly team environment where people genuinely care Location We have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment Opportunity Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

• Research, evaluate, and integrate cutting-edge AI APIs and tools (LLMs, Generative AI, computer vision, etc.) to solve business problems creatively and pragmatically. • Explore and apply modern techniques such as prompt engineering, RAG (Retrieval-Augmented Generation), and model fine-tuning to build innovative solutions. • Rapidly develop functional prototypes to validate hypotheses, using external tools as well as custom-built components. • Lead technical evaluations of AI solutions provided by partners and vendors, helping to choose the fastest path to deliver value. • When the decision is to build, turn prototypes into robust, scalable, and secure solutions using software engineering and MLOps best practices. • Work in a pairing model with the Cell Lead, actively participating in discovery cycles and bringing the technical feasibility perspective from the start.

About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Policy Strategist to help us increase our impact within government. Nava is building new approaches to legacy system modernization that go beyond replacing old technology. We are investing in AI-enabled tools and delivery methods that help agencies understand existing systems faster, simplify unnecessary complexity, and modernize safely without rebuilding outdated policy and procedures into new platforms. As a Policy Strategist on Nava’s Technical Solutions & Services team, you will play a central role in this work. Rather than focusing on a single program area, you’ll apply policy expertise across domains to help interdisciplinary teams modernize legacy systems quickly and responsibly. This role sits at the intersection of policy, product, and technology. You will help translate statutes, regulations, and procedural guidance into clear, testable inputs for modern systems — and help teams distinguish between what is legally required, what reflects historical interpretation, and what can be simplified or reimagined. You will also contribute to early-stage product development, experimentation with AI tools, and external validation of Nava’s modernization approaches through pilots, demos, and stakeholder conversations. This is not a traditional policy advisory role. It is a hands-on, forward-deployed role for someone who sees policy not just as a constraint, but as a lever for better outcomes. What you'll do Translate Policy into Executable System Logic - Analyze statutes, regulations, policy manuals, and guidance governing public benefit programs - Use AI-assisted tools to extract policy requirements and convert them into structured business rules, specifications, and decision logic - Evaluate the accuracy and completeness of extracted rules, ensuring fidelity to legal requirements and policy intent - Document traceability between system logic and underlying policy sources Bridge Policy and Technical Implementation - Partner closely with engineering and product teams to inform system architecture, calculation logic, and workflow design - Help teams distinguish between what is legally required, what reflects historical interpretation, and what is a discretionary or legacy artifact - Identify opportunities to simplify, streamline, or safely modernize policy-driven processes without compromising compliance - Support testing and validation efforts by helping define representative scenarios, edge cases, and comparison criteria Experiment with AI-Enabled Modernization Approaches - Participate in rapid experimentation using AI tools to accelerate policy analysis, legacy system understanding, and rules extraction - Help design human-in-the-loop workflows that balance speed with accuracy, transparency, and accountability - Contribute to defining where AI can be reliably used in policy and modernization work — and where human judgment remains essential Build Repeatable Frameworks and Reusable Assets - Develop and refine reusable approaches for policy intake, rule extraction, documentation, and validation - Help create shared taxonomies, templates, and playbooks that enable teams to apply policy insights consistently across projects - Contribute to the evolution of Nava’s legacy modernization offerings by turning project learnings into scalable patterns - Participate in external conversations with government stakeholders to test assumptions, surface risks, and gather feedback Anchor Work in Outcomes - Help teams define what success looks like for modernization efforts, including speed, accuracy, clarity, and reduction of unnecessary complexity - Evaluate whether new approaches meaningfully improve outcomes for agencies, staff, and the people they serve - Make clear recommendations — not just analyses — to support timely decision-making in ambiguous environments Required skills - 5+ years of experience in public policy, program implementation, policy analysis, or a related field — or a combination of relevant graduate-level education and experience - Demonstrated experience interpreting and applying federal and/or state statutes, regulations, or policy guidance in real-world contexts. - Ability to translate complex policy into clear, actionable recommendations for non-policy audiences. - Strong ability to build and nurture relationships with both internal teams and external partners - Self-directed and comfortable working independently with minimal supervision - Excellent verbal and written communication skills, including technical and policy contexts - Ability to document research processes, findings, and recommendations clearly, concisely, and in an organized manner Desired skills - Direct experience implementing government program policy and/or operational changes in the context of building technology solutions - Experience or familiarity working in agile project management environments and applying human-centered design principles - Experience working on government technology modernization, civic tech, or large-scale systems change - Experience or interest in rules-as-code, business rules engines, or policy-to-technology translation - Exposure to AI-assisted research, analysis, or documentation tools - Experience contributing to pilots, demos, proposals, or early-stage product development What we're looking for - Skilled in analyzing public programs through qualitative and quantitative research to guide government implementation decisions and propose practical solutions - An adaptive, empathetic, collaborative, and positive mindset - Highly resourceful, reliable, and detail-oriented - Comfortable with ambiguous, rapidly-evolving environments with many parallel threads - Enjoys working closely with technologists and product leaders, and is energized by early-stage work where ideas are tested, refined, and validated through real use. Compensation $109,800 - $121,500 Other requirements All roles at Nava require the following: Legal authorization to work in the United States Ability to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Perks working with Nava Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave — paid time off for new parents, plus weekly meals delivered to your home Wellness program — full platform offering physical, mental, & emotional health resources & support tools Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest 401(k) match — Nava matches 4% of your salary to support your retirement savings plan Flexible work — remote-first environment with flexibility built around your schedule and responsibilities Home office setup — company laptop & setup assistance provided via Staples for remote work needs Utility support — monthly reimbursement to help offset eligible home office utility expenses Learning opportunities — internal training programs and resources to help grow your professional skills Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — get rewarded when you refer great people who join the Nava team Commuter benefits — pre-tax commuter programs to support in-office travel when applicable Supportive culture — A collaborative and remote-friendly team environment where people genuinely care Location We have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touch Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. Equal Employment Opportunity Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures, and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency. Engages with the team in overall continuous improvement efforts for the division. Serves as a liaison between ADOR’s Information Technology Section and both software vendors and internal business users. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects. Planning and conducting analyses of problems and opportunities for improvement Defining needs by gathering information via conferring with agency staff/outside entities Evaluating existing and proposed administrative policies, procedures, systems, and practices Designing and modifying automated and manual systems for specific applications Studying special administrative problems Developing and conducting surveys, compiling information, documenting and analyzing findings Preparing comprehensive reports and developing recommendations for change Presenting recommendations to management and coordinating implementation of process improvements and systems