• This is a remote position requiring 50-75% travel to clients conducting safety inspections of worksites and facilities in Southern New Hampshire, Central and Eastern Massachusetts, and Northern Rhode Island. • Candidate should be able to identify workplace hazards and submit recommendations for compliance. • Candidate is also expected to write safety programs and assist in implementation. • Hold safety classes with client employees when indicated. • Create safety manuals. Also, site-specific manuals when required. • Discuss safety protocol with GC’s when required. • Interact with governmental agencies when mitigation is required.

• Serve as the primary client-facing point of contact during onboarding and implementation • Build strong client relationships and manage expectations throughout the onboarding process • Lead client meetings, including delivering onboarding presentations, and guiding clients through implementation steps • Develop and maintain project plans, timelines, and task tracking • Coordinate internal and external stakeholders to ensure timely completion of onboarding milestones • Communicate status updates, risks, and next steps clearly and proactively • Ensure consistent, high-quality client experience across all onboarding engagements • Identify and mitigate risks to keep implementations on track • Support continuous improvement of onboarding processes and client experience • Learn UKG Ready payroll and tax configuration to support implementation activities • Assist with system setup, data validation, and testing when needed • Support migration of historical payroll data and ensure accuracy • Provide client training support and reinforce best practices • Stay informed on system updates and payroll-related changes

• Will be part of the current WIA Information Technology team and will work closely with other team members with ongoing projects and day-to-day tasks. • Will provide first tier support to the WIA network via email or phone by helping users with issues by researching problems, troubleshooting, and reaching out to tech support entities/vendors when necessary. • Will assist as system administrator and user set-up within the different platforms used at WIA. • Some of those systems include but not limited to: Salesforce, Microsoft 365, HubSpot, Conga Fast Forms, NetDocuments, NetSuite. • Will assist with ongoing maintenance of CRM and other systems and will notify users of outages or issues. • Assist with data imports into our Salesforce platform and help with data cleanup. • Be part of general Technology Department administration, meetings, and projects.

• Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards. • Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings. • Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors). • Promote adoption of Stago’s digital training tools to scale learning post-go-live. • Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays. • Support customers in understanding assay principles, performance characteristics, and practical interpretation considerations. • Apply data-driven insights from reagent utilization, QC trends, and error codes to make suggestions for customers. • Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently. • Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices. • Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules. • Proactively monitor reagent consumption, QC performance, maintenance patterns, and service interactions