• Interface with clients to remotely onboard them onto the BlackCloak platform • Respond to client inquiries, alerts, incidents, and questions • Triage cybersecurity alerts, assess the risk and deliver mitigation responses • Run network vulnerability assessment scans of client infrastructure • Communicate vulnerability and threat assessments to clients • Participate in the Incident Response Program • Be part of an on-call rotation and escalation team • Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed • Mentor and support Client Success and Security Team Members • Maintain working knowledge of BlackCloak’s solutions, platform features and best practices • This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues

• Gain hands-on experience with BlackCloak’s security operations center • Shadow and train alongside seasoned professionals • Safeguard high-profile individuals from advanced digital threats • Contribute to mission-critical projects • Develop skills for the private sector

• Complete all jobs according to company standards, practices, and mission statement • Safely load, transport, and unload customer items in accordance with state and local laws • Assist in training new hires in subordinate roles • Attend all mandatory training, meeting & events • Help maintain trucks and equipment with daily inspections and reporting of any observed issues • Maintain and reinforce a safety culture at The Junkluggers • Embrace, implement, and promote continuous improvement ideas • Provide operational support when needed, such as dispatching • Serve as the point person in the field for both management and your fellow Luggers • Support recruiting of new team members and promote company values

• Assist Loan Originators by prioritizing sales pipelines based on application statuses • Support Loan Originators with tasks related to completing the mortgage loan application (1003 Application) • Generate initial disclosures for LO review in accordance with the TILA-RESPA Integrated Disclosure Rule (TRID) procedures and timelines • Collect documentation from borrowers at the direction of LOs and the loan system • Manage the statuses and follow-up communications with mortgage service providers such as appraisers and title companies • Work with wholesale lending underwriters to secure conditional approval and clearance to close • Validate Final Closing Disclosure (Final CD) information and resolve any missing or mismatched data before closing the loan file in our system • Execute a Closing Checklist to confirm that all regulated and reportable information is captured in a loan file before closing the file in our system • Participate in process improvement projects • Provide prompt, warm, and memorable service