• Record patient medical history, symptoms, previous medical diagnoses, and other pertinent health background. • Document physician's or health care provider's findings, follow-up instructions, and prescribed treatments. • Transcribe verbal orders and medical dictation related to patient orders like laboratory tests and medications. • Create and maintain EHR/EMR system records.  • Facilitate coordination between healthcare providers, patients, and professionals.  • Ensure accuracy of medical record documentation and compliance with regulatory and/or institutional standards.  • Ad hoc tasks

• Facilitate live training sessions on key tools such as HubSpot, Pipedrive, Asana, Slack, Gmail, and Zoom, ensuring practical fluency and consistent process application. • Create, update, and deliver curricula and step-by-step walkthroughs that align with company workflows and client standards. • Design and conduct graded simulations that evaluate speed, accuracy, and comprehension of tool-based tasks. • Partner with L&D leadership, QA, and Operations to ensure training outcomes meet deployment readiness standards. • Track trainee performance metrics and generate reports on simulation results, progress, and readiness for endorsement. • Continuously refine content to reflect process updates, tool improvements, and best practices from operations teams. • Provide remediation coaching for underperforming trainees to ensure complete readiness before deployment.

• Investigate, prepare complete scope and report on personal and commercial lines property losses. • Position requires extensive personal contact with insureds, their legal representatives and customer agents. • Occasional contact with law enforcement officials may be required. • Operate on an independent basis with limited supervision in handling/settling a high volume of claims within assigned authority. • Follow estimating guidelines and adhere to field adjuster turnaround times. • In the case of a Catastrophe event, you may be deployed to the field to inspect losses for a defined period of time to facilitate progressive adjudication during the event. You would be eligible for CAT pay during this deployment. • Provide excellent customer service to our internal and external customers. • Performs other duties as assigned. • Conforms with all corporate policies and procedures.

• Investigate, prepare complete scope and report on personal and commercial lines property losses. • Position requires extensive personal contact with insureds, their legal representatives and customer agents. • Occasional contact with law enforcement officials may be required. • Operate on an independent basis with limited supervision in handling/settling a high volume of claims within assigned authority. • Follow estimating guidelines and adhere to field adjuster turnaround times. • In the case of a Catastrophe event, you may be deployed to the field to inspect losses for a defined period of time to facilitate progressive adjudication during the event. You would be eligible for CAT pay during this deployment. • Provide excellent customer service to our internal and external customers. • Performs other duties as assigned. Conforms with all corporate policies and procedures.