• Responsible for maximizing opportunities for the product portfolio in single-layer geography. • Develop and maintain strategic business relationships with a wide spectrum of customers. • Focus on increasing patient access to portfolio products and developing new business. • Conduct on-label presentations/sales calls to highlight product benefits. • Build strong relationships that provide market intelligence.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. • Continuously build understanding of customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience • Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert • Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory • Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient • Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs • Communicate with AbbVie field teams in a compliant manner

• Identify and develop professional trusting relationships with external experts in therapeutic areas of interest within assigned geography • Conduct balanced, peer-to-peer, scientific dialogue, with external experts to inform on AbbVie products across the lifecycle within the given therapeutic area • Engage in robust scientific exchange on relevant disease state topics • Deliver credible scientific presentations to external experts and healthcare professionals where requested to address medical or scientific knowledge gap • Facilitate medical and scientific field intelligence (data point and observations collection) for example, competitor information or activities, new developments in a specific area, educational activities – and report back through the appropriate channels • Engage investigators working on AbbVie clinical studies • Responsibilities can include, but not limited to, investigator identification, study initiation training (compound and data, study background) and scientific information support • MSLs also liaise with healthcare professionals regarding unsolicited requests for investigator initiative studies (IIS) and facilitate IIS related communications • Serve as a point of contact for external experts within an assigned geographic area to satisfy their needs for scientific knowledge in a therapeutic area and, when requested, relevant AbbVie medicines, to support their safe, effective and appropriate use including reactively responding to healthcare professional’s unsolicited requests for off label information • Upon request, assist external experts with requests for access to AbbVie medicines on a named patient or compassionate use basis, subject to all applicable legal and regulatory requirements • Ensure a strong medical and scientific presence for AbbVie in key academic centres by facilitation of research and educational initiatives while supporting requests for medical and scientific information on products or areas of therapeutic interest to AbbVie • Ensure that all activities and interactions are conducted in accordance to all applicable local laws, regulations, guidelines, codes of conduct, AbbVie policies/procedures and accepted standards of best practice • Maintain high level of current scientific expertise in relevant Abbvie products, overall therapeutic area and relevant disease states and competitive landscape • Work with internal colleagues to develop and execute a territory external expert engagement plan designed to support and meet the defined medical objectives and healthcare professional’s needs • Collaborate, as appropriate, with other in-field teams to help address the scientific /medical needs of a geographical area/account • Serve as a scientific resource to internal AbbVie functions including Commercial partners, as appropriate in line with internal compliance policies, to support activities • Deliver scientific training sessions for internal teams such as sales, marketing and members of the brand team to develop their scientific and technical expertise • Attend relevant scientific meetings and congresses and collaborate with internal colleagues to develop summaries of key data and other scientifically relevant information to inform AbbVie strategic priorities and initiatives