PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Interested in being considered for future sales opportunities at PagerDuty in the Chicago area? Connect with us here! We love connecting with Account Executives who have experience growing existing accounts and acquiring new business.  Our Account Executives are responsible for expanding opportunities within a set of existing high-value accounts while also driving new customer acquisition. We look for dynamic, consultative sales leaders who understand the nuances of nurturing long-term relationships and winning new business—individuals who thrive in a tech-forward environment and are passionate about delivering impactful solutions. As a customer-centric organization, PagerDuty emphasizes exceptional sales experiences. We seek individuals who can build lasting relationships while pursuing strategic growth. Key Responsibilities: Value Selling Focus on demonstrating the unique value our products and services bring to both new and existing customers, addressing specific needs and challenges that drive their business forward. Account Expansion & Acquisition Balance your time between growing existing accounts and prospecting for new business. Identify new revenue opportunities within current accounts while developing and executing strategies to win new accounts, including crafting tailored outreach to key decision-makers. Strategic Account Development Develop and execute strategic plans to expand accounts and identify new high-potential opportunities. Stay aligned with customer objectives and business needs while leveraging competitive intelligence and industry trends. Sales Effectiveness Establish and maintain strong, authentic relationships with both new and existing clients. Negotiate positive outcomes, ensuring mutual success with current accounts while securing new deals with prospective clients. Executive Engagement Conduct high-level conversations with senior executives (VP+) to uncover strategic needs and align our solutions to their business challenges. Lead discussions around both new sales opportunities and expansions within existing accounts. Sales Execution Ensure thorough and accurate pipeline management, with careful preparation for meetings and presentations. Follow up on commitments and agreements to contribute to the long-term strategic success of both the customer and PagerDuty. Prospecting & New Business Development Utilize marketing, alliances, and BDR programs to uncover new logo opportunities. Proactively qualify prospects, develop strategies to win new business, and create plans to convert leads into customers. Planning & Forecasting Map out territory and account strategies, working with internal resources to develop an effective sales approach. Use historical data and market insights to provide accurate and actionable forecasts. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

• Proactively initiate outbound conversations with small businesses to create new sales opportunities • Qualify prospects through direct, structured discovery conversations and sound judgment • Manage a high volume of outbound activity while maintaining momentum and quality • Take ownership of follow-up, next steps, and clean handoffs to Account Executives • Adapt your messaging and approach when standard tactics stop working • Operate effectively in a high-pressure, performance-driven environment • Continuously improve your sales skills through repetition, feedback, and execution.

• Identify and engage new stakeholders, business units, subsidiaries, and workload opportunities within existing enterprise customers. • Support cross-sell and upsell motions aligned to account growth strategy. • Prospect into high-priority ICP enterprise accounts using account-based engagement strategies. • Develop executive and technical entry points across complex buying groups. • Execute structured, account-prioritized daily workflows aligned to: • Engage VP+ executives, architects, engineering leaders, and technical influencers with consultative, value based messaging. • Deliver high-quality meetings that convert into qualified opportunities and measurable pipeline. • Maintain rigorous Salesforce hygiene and activity tracking. • Leverage tools such as Outreach, LinkedIn Sales Navigator, and ZoomInfo to drive precision targeting. • Inspect performance metrics and optimize conversion from meeting to qualified opportunity to revenue attribution.

About the role As a Sales Development Representative (SDR) at Dockwa, you'll play a critical role in driving our growth by introducing marina operators to Dockwa for the first time. You'll own the top of our sales funnel—researching marinas, engaging prospects, and setting high-quality meetings that convert into paying customers. This role reports to the Head of Sales and sits at the foundation of our go-to-market motion. You'll work closely with Account Executives, Marketing, and Customer Success to build pipeline that fuels our path to being the infrastructure of the marina industry. This is a launchpad role. The best SDRs at Dockwa progress into Account Executive positions within 12-18 months. You'll receive hands-on coaching, clear performance metrics, and a defined career path into closing roles and sales leadership. Core responsibilities - Research and target marina operators that fit Dockwa's ideal customer profile - Run persistent outbound outreach via phone, email, and LinkedIn - Qualify inbound leads and convert interest into booked meetings - Conduct discovery conversations to understand prospect needs, challenges, and goals - Clearly articulate Dockwa's value proposition to marina operators - Hand off context-rich, qualified opportunities to Account Executives - Partner with AEs on target accounts and with Marketing on lead quality and messaging feedback - Maintain accurate CRM records and activity tracking - Share what's working in outreach and discovery to support team learning - Build foundational sales skills and marina industry expertise with the goal of progressing into an AE role What we're looking for - 0-2 years of experience in sales, customer-facing, or business development roles (preferred but not required) - Strong communication skills with genuine comfort picking up the phone and starting conversations with strangers - Persistent and resilient: you don't take "no" personally and you find another angle - Coachable and hungry to improve: you actively seek feedback and put it to work quickly - Naturally curious: you ask good questions, dig into how things work, and want to understand the person on the other end of the call - Quick on your feet: you can adapt mid-conversation when a prospect throws you something unexpected - Ability to use CRM tools and modern sales technology (or eagerness to learn quickly) - Genuine interest in boating, marinas, waterfront businesses, or marine technology - Experience in marine, hospitality, or travel industries is a plus - Bachelor's degree in Business, Economics, Psychology, or related field preferred but not required Who thrives here Dockwa is a lean, fast-moving team. People succeed here when they: - Are high-agency: You don't wait for permission or perfect information. You identify problems, propose solutions, and drive outcomes. - Get their hands dirty: You pick up the phone. You research accounts. You test new messaging. You don't just direct—you do. - Think in first principles: You understand constraints and can reason from fundamentals rather than relying on playbooks. - Embrace extreme ownership: When things go wrong (and they will), you own the outcome and fix it. No excuses. - Balance speed with judgment: You know when to move fast and break things and when precision matters. - Challenge ideas, then commit: You bring your perspective, debate vigorously, and then fully support the decision. What We Offer - On-target earnings (OTE) of $65,000–$85,000, including base salary and uncapped performance-based commission (exact compensation varies based on experience, location, and performance) - Comprehensive medical, dental, and vision benefits for you and your family - Flexible, remote-friendly work environment (Newport, RI headquarters) - Clear, structured career path into Account Executive and sales leadership roles - A team that values transparency, direct communication, and doing the work