• Perform venous blood collection as part of workplace health screening events • Provide friendly guidance and support to participants throughout the screening process • Give short and easy-to-understand explanations of the performed measurements and collected health indicators within your professional scope of practice • Support the delivery of additional health screening stations, such as blood pressure measurements, body composition analyses or lung function tests • Ensure a hygienic, professional and well-organised process on-site • Prepare and clean the working area and required materials before and after each assignment • Collaborate closely with the HealthCaters team and other healthcare professionals during events • Document relevant procedures in accordance with internal quality standards

• Provide nutritional assessments and develop personalized diet plans • Work with patients to manage chronic health conditions • Collaborate with healthcare team to improve patient care • Conduct classes and workshops on health and nutrition

• Drive data integrity: Update flight schedules and availability for our airline customers using our hosting system, ensuring the highest level of accuracy and timeliness. • Be a service liaison: Engage in close collaboration with the Hahnair Service Desk, addressing bookings with specific service needs or other special inquiries. • Ensure system stability: Efficiently process the error queue and proactively address new error messages. • Uphold GDS accuracy: Monitor the display of flight schedules within Global Distribution Systems (GDSs). • Facilitate client growth: Actively support the successful implementation and onboarding of new airline customers.

• Hire, develop, and manage L2 Escalation Agents • Lead weekly standups, maintain performance scorecards, and drive team engagement and retention • Ensure a 15-minute initial response SLA is met across all escalations • Monitor and audit performance regularly, with strict adherence for Risk Ops cases • Own and maintain the escalation playbook library • Review new entries within 72 hours and conduct regular audits to ensure accuracy and usability • Enforce proper escalation routing across Risk Ops, Engineering, Settlement, Product, Success, and Operations • Deliver weekly escalation reports to the Head of Support • Maintain direct accountability for fraud and high-risk cases • Build and manage strong relationships with key partner teams • Track and improve L1 resolution rates through playbooks