• Hire, develop, and manage L2 Escalation Agents • Lead weekly standups, maintain performance scorecards, and drive team engagement and retention • Ensure a 15-minute initial response SLA is met across all escalations • Monitor and audit performance regularly, with strict adherence for Risk Ops cases • Own and maintain the escalation playbook library • Review new entries within 72 hours and conduct regular audits to ensure accuracy and usability • Enforce proper escalation routing across Risk Ops, Engineering, Settlement, Product, Success, and Operations • Deliver weekly escalation reports to the Head of Support • Maintain direct accountability for fraud and high-risk cases • Build and manage strong relationships with key partner teams • Track and improve L1 resolution rates through playbooks

• Buscamos agentes comerciales autónomos con una cartera de clientes activa y experiencia en la venta de soluciones técnicas o productos complementarios a la iluminación y la fibra óptica (ej. materiales de construcción, sistemas eléctricos, domótica, telecomunicaciones, etc.). • Esta es una excelente oportunidad para diversificar tu oferta y aumentar tus ingresos representando una marca sólida y con productos de alto valor añadido en el mercado español.

• provide remote supervision and chart review based on the State of Alabama guidelines • a time commitment of 3-8 hours per month, on average, is needed

"Service by people who give a damn." Evolution Maintenance Inc. is a Tennessee based commercial facilities service company that provides repairs, installation and PM services for national retailers and government entities. We offer a laid back environment built on a culture of trust and accountability, allowing each technician the autonomy to get their work done in the best way possible for the customer without being micro-managed. We are looking for an experienced commercial technician to run service calls and troubleshoot/repair HVAC and refrigeration in and around the Knoxville area. Some light electrical, food equipment and other maintenance trades will be dispatched from time to time. Company provided vehicle will be dispatched from technician's home (no requirement to come to central office to get vehicle) via web based (provided) tablet. Qualified individuals should have the ability to work independently with good judgment and achieve a high level of customer satisfaction. Please reply with a resume or work history and salary requirements (salary range modified based on experience and other skills.