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Agent
Location
Oklahoma
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Agent
Kinley Ames
• Answer incoming calls, chats, and emails • Research, analyze and determine the appropriate course of action • Build trust and rapport with the customer through clear, respectful interaction • Offer members alternative vacation options • Solve member concerns for first call resolution • Upsell eligible customers home warranty solutions • Enter new customer information into the system • Process payment deferrals and installment plans • Problem solve, mediate, and negotiate • Escalate issues appropriately
Job Requirements
- High school diploma or equivalent
- Required language proficiency
- Good data entry and typing skills
- Great customer service and people skills
- Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.
Benefits
- This is an opportunity for you to work from home, schedule your own hours and spend more time with your family.
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