• Assists with Instructing participants according to YMCA Aquatics program standards using lesson guides, • Set-up, breakdown and store equipment for each class. • Know and understand the Emergency Action Plan and Emergency Evacuation Routes. • Enforce Aquatics safety rules consistently and fairly. • Maintain positive relationships with class participants, parents, none class members and staff. • Actively participate in training sessions, designated meetings and special events.

• Instruct participants according to YMCA Aquatics program standards using lesson guides. • Set-up, breakdown and store equipment for each class. • Know and understand the Emergency Action Plan and Emergency Evacuation Routes. • Enforce Aquatics safety rules consistently and fairly. • Maintain positive relationships with class participants, parents, and staff. • Actively participate in training sessions and meetings.

• Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives • Coordinate the daily functions of the parts operations, including procuring, ordering, backorders, core processing, picking and delivery of parts to internal and external customers • Process email and phone orders as well as sell parts over the counter • Ensure customers requirements are met in an efficient, knowledgeable and professional manner • Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the Cat standards • Process all core returns and warranty parts

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives • Ensure all employees comply with established customer safety rules • Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s • Create quotes and review and prepare invoices for internal and external customers • Manage work-in-progress (WIP) and contamination control • Investigate and report accidents or near misses • Identify and resolve issues by initiating corrective actions • Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training • Assist the PSM with the management of fixed assets and preparation for capital expenditures • Maintain maintenance on the fleet of field service trucks • Manage employees at the remote site location • Work with a sense of urgency and foster team efforts to encourage growth