• Own the solution architecture for Genesys Cloud CX • Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider • Lead complex Genesys initiatives — from new AI platform integrations to major IVR redesigns • Own the Genesys vendor relationship on behalf of Operations & Member Experience • Drive platform effectiveness through data — measuring utilization and feature adoption • Participate in CAB (Change Advisory Board) governance as the platform technical authority • Build institutional knowledge that outlasts any one vendor or individual

• Assist in building and maintaining campaigns across Google Ads, Meta Ads Manager, TikTok Ads, and emerging platforms, ensuring accuracy and attention to detail throughout the setup process. • Support keyword research, preliminary ad copywriting, audience configuration, placement selection, and creative trafficking, contributing to early-stage campaign development. • Conduct rigorous QA across naming conventions, targeting settings, budgets, URLs, UTMs, conversion events, and platform governance to ensure campaigns launch cleanly and track effectively. • Monitor pacing, identify anomalies, and surface data-driven insights to the Specialist for review and potential optimization action. • Maintain creative libraries, asset trackers, UTM consistency records, and documentation repositories to support cross-functional visibility and audit-readiness. • Support weekly dashboards, data pulls, performance reporting, insight summaries, and enrollment trend monitoring to help the team maintain a proactive understanding of funnel health. • Coordinate closely with Creative, Enrollment, Analytics, CRM, and local field teams to ensure assets, messaging, and campaign requirements are delivered on time and with full accuracy. • Assist with seasonal calendar planning, community-level messaging needs, and adjustments across the three business units. • Other duties as assigned.

• Analyze existing functional shirts and underwear products for fit, cut, comfort and functionality • Optimize patterns, grading and size charts across different sizes • Develop concrete improvement proposals for existing products • Create, adjust and review pattern templates • Independently sew patterns and prototypes to practically test new pattern solutions • Assess fit, stretch behavior, construction, seams and wearing comfort • Support the creation and revision of technical product documentation • Work closely with our founding team on product requirements, target groups and implementation options

• Plan and arrange client travel: flights, hotels, transportation, tours, and more • Offer advice based on client preferences and budgets • Stay informed on travel trends, destinations, and regulations • Work with suppliers and vendors to secure the best rates • Build strong client relationships for repeat business & referrals • Handle travel documentation and protection plans • Keep accurate booking and payment records