Helping everyday people achieve financial peace of mind, together.
Genesys Platform Program Lead
Location
California
Posted
1 day ago
Salary
$138K - $190K / year
Seniority
Senior
Job Description
Genesys Platform Program Lead
Chime
• Own the solution architecture for Genesys Cloud CX • Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider • Lead complex Genesys initiatives — from new AI platform integrations to major IVR redesigns • Own the Genesys vendor relationship on behalf of Operations & Member Experience • Drive platform effectiveness through data — measuring utilization and feature adoption • Participate in CAB (Change Advisory Board) governance as the platform technical authority • Build institutional knowledge that outlasts any one vendor or individual
Job Requirements
- 5+ years of experience in contact center platform operations, architecture, or technical program management
- Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration.
- A track record of holding SIs or MSPs accountable
- Strong solution architecture skills
- Experience leading complex, multi-workstream technical programs with third-party implementers
- The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders
- Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.
Benefits
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- Annual wellness stipend to use towards eligible wellness related expenses
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
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