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Claims Experience Specialist, French-speaking
Location
Canada
Posted
1 day ago
Salary
$63K / year
Seniority
Senior
Job Description
Claims Experience Specialist, French-speaking
Airbnb
• Assess, investigate, and resolve claims submitted for our AirCover products • Monitor fraud detection and mitigate risks associated with bad actors • Verify all relevant facts and evidence to determine case outcomes • Provide ongoing education and guidance to users about our AirCover products • Collaborate closely with stakeholders and third-party claims administrators
Job Requirements
- 5+ years of experience in a fintech or customer experience role
- Excellent command of English (written and spoken)
- Proficiency in an additional European language is a plus (e.g., French, German, Spanish)
- Strong critical thinking and problem-solving skills for complex customer issues
- Excellent verbal and written communication skills
Benefits
- Annual salaries up to CAD 63,000
- Bonus, profit-sharing, employee travel credits
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