Transformative Customer Experience that uplifts brands
Patient Coordinator
Location
Philippines
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Patient Coordinator
SnappyCX
• Serve as a liaison between contracts, patients, patient families, HHAs, and care team. • Ensure effective communication and identify areas of concern during interactions. • Support the delivery of high-quality patient care. • Schedule work assignments based on Home Care Worker training. • Document all communications accurately in HHA Exchange. • Communicate effectively with patients, family members, clinicians, and other departments. • Provide information to healthcare professionals. • Consult with family members to ensure ongoing care needs are met. • Advise on discharges and changes in services. • Complete required reports accurately and timely. • Manage overtime and travel time requests. • Utilize tools to locate aides and provide directions. • Manage mutual and linked cases and respond to emails and voicemails promptly. • Adapt quickly to agency or industry changes.
Job Requirements
- Excellent customer service and active listening skills.
- Ability to multitask effectively.
- Strong written and verbal communication skills.
- Effective time management and ability to prioritize tasks.
- Positive, team-oriented approach.
- High stress tolerance and ability to work under pressure.
- Flexibility and adaptability in a fast-paced environment.
- Any other duty assigned to meet the agency’s needs.
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